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User Experience Research
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User Experience Research

Optimize the digital user experience by crystallizing user needs and goals

A digital application is only as successful those who use it. Let’s understand your product’s user needs and goals through user experience research. We work closely with your team to provide specific user insights that are actionable during experience design and development.

EXPERIENCE RESEARCH
  • Understand your users and their journeys
  • Uncover the characteristics and behaviours of your users
  • Learn about their context of use and user goals
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— GET IN TOUCH WITH US

HOW WE DO IT

  1. 1

    Starting with discovery workshops, we work closely with your team, stakeholders, and staff to understand what they already know about the digital product’s users.

  2. 2

    We conduct user experience research to gather qualitative and quantitative data about your users. This may include survey research, interviews, ethnographic research, focus groups, card sorting and analytics, and others.

  3. 3

    We present our user experience research findings in the form of a visualization that brings the users to life and focuses designers & developers around user needs.

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WHAT YOU GET

You benefit from our deep experience as user researchers. You get:

  • An in-depth research report that can be shared throughout your organization
  • The results become a reference to keep users top-of-mind
  • Clarity on who your digital product's users are and what they need to be successful
  • Validation of assumptions about your users, clarity on their tasks and journeys, and new insights into opportunities to delight them

Ways we can work with you

UX project teams
PROJECT TEAMS

Fully supported, project-based team with a strategy and set deliverables, following our proven processes.

UX staff augmentation
AUGMENTED TEAMS

One or more of our people integrated into your team to enhance and supplement your activities.

bespoke and custom ux teams
BESPOKE TEAMS

Mature teams in your organization, ready to deliver and scale up against your roadmap.

UX coaching and mentoring
COACHING & MENTORING

Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.

SELECTED PROJECTS
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Our foundation
Experience thinking perspective

Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.

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