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Service Design

Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity in your brand promise.

Akendi service experience design agency

Service experiences that deliver:

  • What your audience needs, when they need it
  • An engaging end-to-end service journey
  • Reasons to interact and build loyalty
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful service experiences requires a proven approach

Innovation category

Innovation

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Service concept design 

Create concepts that meet your customers’ expectations and preferences about how they wish to interact with your service.

Strategy category

Strategy

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Service strategy 

Ensure that you know how to deliver high-quality interactions in all aspects of a customer’s experience with your organization.

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Journey Mapping 

Deeply understand the journeys customers have with your service as the first step in optimizing the experience.

Research category

Research

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Service Research 

Rely on qualitative and quantitative research to improve the service experience you offer to customers.

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Ethnographic Research 

See your service experience through the customer’s eyes to gain invaluable insight into your service design.

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Service Personas 

Keep both customers and users front-and-centre as you create the service experience.

Design category

Design

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Service experience design 

Create connected experiences to deliver a complete end to end service experience to your audience.

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Service Blueprinting 

Deliver a consistent, comprehensive service experience by blueprinting every interaction a customer has with your organization.

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Service Prototyping 

Concretely test your service design with customers and users to de-risk your investment.

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Infographics 

Capture attention, increase click-through, and improve comprehension by visually representing critical information.

Testing category

Testing

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Service Concept Testing 

Identify the winning service experience to offer your customers, based on quantitative and qualitative data.

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Service Experience Testing 

Be certain about the ideal service experience to deliver, and focus your investments in high-value areas.


Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

ARM

Blackberry

BT

Clear-Com

EE

Fido

Gamma

Koodo

Ooredoo

Rogers

Saudi Telecom

Telecom Italia Group

Telus

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Cybersource - VISA

Insurance Institute of Canada

Interac

Lending Stream

Nester

RBC

Riyad Bank

Royal Bank of Scotland

Worldbank

Government & Public Service

City of Edmonton

Dwr Cymru - Welsh Water

Government of Canada

HM Revenue & Customs

University of Toronto

The Cabinet Office

Healthcare

Astra Zeneca

Ecobee

Eliza

GSK

Health Canada

Humanware

MedAvail

MyMeds&Me

NHS

Nuance

Ontario Medical Association

Roche

Siemens

XSensor


How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.