Service Design
Service Design
Orchestrating an excellent experience across every interaction someone has with your organization helps set your service apart. Understand, create, and manage all experiences to deliver consistency and fluidity in your brand promise.
Service experiences that deliver:
- Services your audience needs, when they need it
- An engaging end-to-end service journey
- Reasons to interact and build loyalty
Creating successful service experiences requires a proven approach
Innovation
Create concepts that meet your customers’ expectations and preferences about how they wish to interact with your service.
Strategy
Research
Rely on qualitative and quantitative research to improve the service experience you offer to customers.
See your service experience through the customer's eyes to gain invaluable insight into your service design.
Keep both customers and users front-and-centre as you create the service experience.
Design
Create connected experiences to deliver a complete end to end service experience to your audience.
Deliver a consistent, comprehensive service experience by blueprinting every interaction a customer has with your organization.
Concretely test your service design with customers and users to de-risk your investment.
Capture attention, increase click-through, and improve comprehension by visually representing critical information.
Clients we've helped with Experience Design
ARM
Blackberry
BT
Clear-Com
EE
Fido
Gamma
Koodo
Ooredoo
Rogers
Saudi Telecom
Telecom Italia Group
Telus
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Insurance Institute of Canada
Interac
Lending Stream
Nester
RBC
Riyad Bank
Royal Bank of Scotland
Worldbank
Government & Public ServiceCity of Edmonton
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
University of Toronto
The Cabinet Office
HealthcareAstra Zeneca
Ecobee
Eliza
GSK
Health Canada
Humanware
MedAvail
MyMeds&Me
NHS
Nuance
Ontario Medical Association
Roche
Siemens
XSensor
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