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Service Design

Orchestrating an excellent experience across every interaction someone has with your organization helps set you apart. Understand, create, and manage all experiences to deliver consistency and fluidity in your brand promise.

Akendi service experience design agency

Service experiences that deliver:

  • Services your audience needs, when they need it
  • An engaging end-to-end service journey
  • Reasons to interact and build loyalty
With a responsive design that adjusts for easy viewing on any device, our new website is convenient and accessible.”
Bill Fisch York Region Chairman and CEO

Creating successful service experiences requires a proven approach

Innovation category

Innovation

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Service concept designPDF

Create service design concepts that meet your customers’ expectations and preferences about how they want to interact with your service.

Strategy category

Strategy

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Service strategyPDF

Ensure that you know how to deliver high-quality interactions in all aspects of a customer’s experience with your organization.

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Service Journey MappingPDF

Deeply understand and capture the service journeys customers have as the first step in optimizing your experiences.

Research category

Research

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Service ResearchPDF

Rely on qualitative and quantitative experience research input to improve the service experience you offer to customers.

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Ethnographic ResearchPDF

See your service experience through the customer's eyes and gain invaluable insights into your service design impact on your audiences.

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Service PersonasPDF

Keep both customers and users front-and-centre as you create the service experience.

Design category

Design

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Service experience designPDF

Create connected experiences to deliver a complete end-to-end service experience to your audience.

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Service BlueprintingPDF

Deliver a comprehensive front and backstage service experience by blueprinting each interaction a customer has with your organization.

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Service PrototypingPDF

Create prototypes of your service design to gather feedback from customers and users that will greatly de-risk your investment.

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InfographicsPDF

Capture attention, increase engagement and improve comprehension by visually representing complex information.

Testing category

Testing

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Service Concept TestingPDF

Identify the optimal service experiences to offer your audiences, based on clear quantitative and qualitative data.

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Service Experience TestingPDF

Be confident about the best service experience to deliver and be able to focus your investments in high-value areas.


Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

ARM

Blackberry

BT

Clear-Com

EE

Fido

Gamma

Koodo

Ooredoo

Rogers

Saudi Telecom

Telecom Italia Group

Telus

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Cybersource - VISA

Insurance Institute of Canada

Interac

Lending Stream

Nester

RBC

Riyad Bank

Royal Bank of Scotland

Worldbank

Government & Public Service

City of Edmonton

Dwr Cymru - Welsh Water

Government of Canada

HM Revenue & Customs

University of Toronto

The Cabinet Office

Healthcare

Astra Zeneca

Ecobee

Eliza

GSK

Health Canada

Humanware

MedAvail

MyMeds&Me

NHS

Nuance

Ontario Medical Association

Roche

Siemens

XSensor


How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.