When a digital product is usable, it can increase sales, improve brand value, reduce customer attrition, and minimise support calls. We work with your digital UX team to conduct usability testing that provides confidence and direction throughout strategy, design and development. We can test a wide variety of experiences including: websites, intranets, mobile apps, software, legacy systems and (medical) hardware devices.
We consult with your stakeholders and software UX team to understand who your users are and what they need to be to do with your product or service.
We develop the testing protocol and metrics, recruit participants, and conduct the test sessions periodically throughout the design and development process.
We conduct a root cause analysis of the results using the user tasks and industry standard heuristics as guidance.
We report on the test results during an interactive workshop and define the best short and long term improvement actions.
We make design recommendations that are clear, actionable, and easy to communicate to others.
You receive a thorough yet engaging usability testing report. It will validate your digital product’s performance in the hands of users, and includes:
Experience thinking perspective
Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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