Customer Experience Strategy
A gameplan to continuously onboard customers, members, and subscribers.
Customer experience strategy consulting can transform your organization – let’s make that happen! Together, we’ll understand the experience audiences have as they discover, research, and evaluate their options. Then, we’ll pinpoint what it takes to turn them into customers, members, subscribers, and users.
Experiences planned
- What do our target audiences really expect from us?
- How can we reliably onboard our customers?
- What opportunities are there to improve the customer journey?
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A guide that captures the customer experience journey, vision, mission, and objectives. This serves as a reference document for all stakeholders to leverage across the organization.
- Clarity on what the customer experience is, and what it must become, to achieve the vision and the goals.
- The information necessary to make decisions that have a positive impact on the customer experience and onboarding process.
How we do it
- Through interviews and workshops, we collaborate with your stakeholders to capture strategic objectives, vision, and mission for the target customer experience.
- We conduct competitive analyses and audit the existing customer experience and all its experience points to assess current experience and challenge areas.
- The customer experience strategy we develop will align brand and organizational goals to all aspects of the experience your audience has as current or potential customer.
What you get
You’ll benefit from our deep experience in customer experience strategy. We will hit the ground running with proven processes and tools. You’ll get:
You’ll benefit from our deep experience in customer experience strategy. We will hit the ground running with proven processes and tools. You’ll get:
- A guide that captures the customer experience journey, vision, mission, and objectives. This serves as a reference document for all stakeholders to leverage across the organization.
- Clarity on what the customer experience is, and what it must become, to achieve the vision and the goals.
- The information necessary to make decisions that have a positive impact on the customer experience and onboarding process.
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Clients we've helped with Experience Strategy
Blackberry
Telus
Rogers
Finance & InsuranceInterac
RBC
Global Analytics
Aviva
Government & Public ServiceNR Can
Treasury Board of Canada
FortisBC
OTPP
HealthcareHumanware
CDHF
XSensor
