Service Blueprinting

By Hamilton Hernandez

19.04.2018

The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed. Often, designers work with the community and end users to discover, plan and prepare what will be needed at...

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An Accessible World

By Jessica Murray

17.04.2018

  Accessibility has become a hot topic in the design world but how do we design for it? And how do we plan for it? In a diverse world like ours, we need to support a wide range of users so that we can create exceptional experiences...

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Designing for Different Mental Models

By Michelle Brown

03.04.2018

There’s no such thing as easy to use for everyone. I’ve bought many transportation tickets in my life before. I’ve even muddled my way through machines where I couldn’t read the language. I have a great track record. However, the...

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The Art of Asking Questions in Usability Testing

By Hamilton Hernandez

27.03.2018

  The first post in this series talked about the fundamentals of asking questions in UX research. This article describes how we ask questions during the most common Usability Testing studies. I will briefly touch on some...

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Review of The White House’s 1600 App

By Dan Iaboni

01.02.2018

  Want to have a little fun with a demo of augmented reality? Then you might want to search around for a US dollar bill and try out the 1600 app. In the final months of the Obama administration, the White House released an app...

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The UX of IoT Devices

By Dominira Saul

30.01.2018

If you’ve survived the gift-giving frenzy of the recent holiday season, then perhaps you gave or received a connected device. Whether it was a smartwatch, an activity tracker, a home appliance, or some other bit of technology, you may...

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Do Client’s Know What They’re Approving?

By Yvonne Shek

25.01.2018

  I am currently renovating my kitchen. It’s a pre-fab kitchen from a well-known company that sells furniture and home furnishings. They sell entire kitchens and all the components in-store and online. I looked at the cabinets and...

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Getting Stakeholder Buy-in

By Foong Ling Chen

22.01.2018

  In the past year, I’ve been to a fair share of talks, panels, and conferences. Without a doubt, the question the audience always asks is, “How do you show the value of research to top management?” or “How do you convince management...

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Top 10 UX Blogs of 2017

By Amanda Billark

04.01.2018

  To celebrate the new year we've rounded up our top 10 most read blogs of 2017:   The Art of Asking Questions: The quality of the information relies entirely on the quality of the questions we ask.  This article explains...

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UX Researchers are worth their weight in gold!

By Leo Poll

18.12.2017

Does your company have an experience researcher? The answer is probably no but if you had one then she or he would be worth their weight in gold. Employing a good experience researcher will have massive effect on your future revenues...

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Interactive Prototyping with OmniGraffle

By Sanaz Hafezi

17.10.2017

I recently completed a project where I had to prototype with a high level of interaction on OmniGraffle. While going through this process, I learned a few tricks which I thought I could share. Plan your Project This point may...

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Why Is Usability Testing Important?

By Leo Poll

09.10.2017

Usability Testing is an essential aspect of any user-centred approach that puts the user at the centre of the development process. Adopting this approach advocates that the user should be foremost in any design and development decision...

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An Introduction to Service Design

By Leo Poll

02.10.2017

Why is it that we can understand what is happening to materials and technologies at a molecular level, but struggle to understand why someone might buy a product or service? We are complex organisms and people are difficult to...

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The Toronto Police Car Design Dilemma

By Dan Iaboni

28.09.2017

It’s never as simple as just changing the colour.   A little while back there was a bit of controversy over the decision by the Toronto police to change the design of the police cars.  The police chief wanted the fleet to look...

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UX thinking = a remarkable experience

By Leo Poll

26.09.2017

I remember a phone call I received when I still worked for Philips Research from somebody who lived close to the labs. This gentleman owned a Philips Television that had stopped working. He must have thought: "Luckily I live close to...

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Beware of UX Charlatans

By Michelle Brown

14.09.2017

The television faith healers of the digital era. The Rise of the Charlatans A lot of companies are becoming more familiar with the terms “UX”, “User Experience”, and “Usability”, and this is great! There’s a growing community of...

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