Service Blueprinting

Service Blueprinting

  The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed.  Often, designers work with the community and end users to discover, plan and prepare what will be needed at every stage of construction, during deployment, during delivery, and the after-launch experience. Designers will also plan toContinue Reading

An Accessible World

An Accessible World

  Accessibility has become a hot topic in the design world but how do we design for it? And how do we plan for it? In a diverse world like ours, we need to support a wide range of users so that we can create exceptional experiences for them. Our goal as designers should beRead more

Designing for Different Mental Models

Designing for Different Mental Models

There’s no such thing as easy to use for everyone. I’ve bought many transportation tickets in my life before. I’ve even muddled my way through machines where I couldn’t read the language. I have a great track record. However, the first ticket machine I encountered in Japan had me stumped. My two friends and IRead more

The Art of Asking Questions in Usability Testing

The Art of Asking Questions in Usability Testing

  The first post in this series talked about the fundamentals of asking questions in UX research. This article describes how we ask questions during the most common Usability Testing studies. I will briefly touch on some generalities of usability testing. For a deeper understanding of usability testing, please check the resources listed at theRead more

Review of The White House’s 1600 App

Review of The White House’s 1600 App

  Want to have a little fun with a demo of augmented reality? Then you might want to search around for a US dollar bill and try out the 1600 app. In the final months of the Obama administration, the White House released an app called “1600”. By pointing your camera at an US $1Read more

The UX of IoT Devices

The UX of IoT Devices

If you’ve survived the gift-giving frenzy of the recent holiday season, then perhaps you gave or received a connected device. Whether it was a smartwatch, an activity tracker, a home appliance, or some other bit of technology, you may be part of the growing user base for consumer IoT devices. These products are intended forRead more

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