Designing for Most People, Most of the Time

By Tedde van Gelderen

This post is somewhat different than my other posts. It’s a conversation I’ve had with design teams quite a few times over the years, this last week once again, and I thought I need to...

This post is somewhat different than my other posts. It’s a conversation I’ve had with design teams quite a few times over the years, this last week once again, and I thought I need to write this all down, and see if it helps other...

We talked to our users. Now what?

By Philip Watson

08.24.2022

Congratulations! You’ve completed a research study, which found a bunch of recommendations for your product or service, has been presented to...

Research

Using the principles of experience thinking to reduce ‘no-shows’ in healthcare

By Leo Poll

05.27.2022

It is a shocking statistic and a pure waste of precious (and stretched) resources: more than 15 million general practice appointments are missed...

General UX

How to write a UX ITT/RFP/RFQ?

By Leo Poll

05.13.2022

As an agency, we see a lot of requests for proposals (ITTs, RFQ, ...). The quality of these RFPs differs greatly and seems to be directly linked...

General UX

Fact & Fiction: Tell a Story with Research Data

By Cassandra Wiesner

12.03.2021

Have you ever been in a situation where you have a 100 slide deck to present in 60 minutes? Listen, we have all been there at some point, but I...

Career

Google realizes the error of its ways

By Dan Iaboni

11.02.2021

In a recent tweet (see below), Jeff Verkoeyen, a software designer at Google, announced that his team will no longer support the iOS’s Material...

Experience Thinking

UX teams and software vendors in healthcare settings – a workshop

By Philip Watson

06.01.2021

Last month we at Akendi got the opportunity to speak to UX colleagues working in life science settings. At the 2021 UXLS conference, organised by...

Career

On Compassion and Conway’s Law

By Philip Watson

03.17.2021

Have you ever sat in a team meeting of a large website restructuring project and wondered “What are we all doing here?” If so, consider the...

Career

Using Ecosystem Diagrams For Insight and Understanding in Experience Design

By Scott Plewes

02.25.2021

In order to redesign a product or service, you need to understand the system context in which it is being used and the opportunities for changing...

Experience Thinking

A New UX Training Community: Experience Thinkers

By Siobhan Kennedy

02.10.2021

To kick off our training in 2021, we’re sharing an interview with Tedde van Gelderen, President and Founder of Akendi and Experience Thinkers...

Career

Hiring the Right UX Professional

By Dan Iaboni

11.03.2020

Hiring is always exciting but comes with a sense of trepidation. Being able to grow your team and bring in new perspectives and new skills can be...

Career

The Widening Digital Divide

By Philip Watson

07.02.2020

Hello <<FIRST_NAME>>, We here at <<CORP_NAME>> hope you are keeping well and staying safe during these unprecedented times. We are writing...

Innovation

The Sweet Spot – Participant Numbers in Qualitative UX Research

By Cassandra Wiesner

06.18.2020

Being a UX designer I conduct a lot of qualitative research, from developing personas and journey maps to validating websites and products. There...

General UX

Improving on “We Didn’t Ask that Question” in User Research

By Tedde van Gelderen

06.02.2020

As a user researcher, part of the work is communicating the results of our research. And to get to that moment, we engage with users and...

General UX

Digital inclusion and service delivery in post-covid world – workshop insights

By Philip Watson

05.14.2020

On 30th of April, 2020, Akendi & CW successfully facilitated an online discussion on “Adjusting business service delivery to a changed world”...

General UX

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