Service Design Service Concept Design
Service Concept Design
Design new services and service delivery models that consumers desire.
Nearly every product offering today is affected by customers’ desire to consume it as a service. Likewise, customers increasingly want to purchase services on a subscription basis. Through service concept development, we’ll help you discover how to meet these expectations.
experiences explored
- What service experience opportunities are we seeing?
- How can we provide an optimal service experience?
- Which service experience concepts are the right ones for us?
Ready for a free consultation?
+1 929.989.3367 (USA)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- An engaging visual report on the service concept development findings and an experience case for the winning ideas.
- An understanding of what will be necessary to make your service concept succeed with customers.
- Confidence about where to invest in new services or in reimagining existing services.
How we do it
- Conduct sessions with your stakeholders to understand your current business model and your goals for service concept development.
- Facilitate lively, interactive co-design sessions to surface and expand new service concepts.
- Undertake customer research and service concept testing to validate the ideas with real customers.
- Report on the feasibility of service experience concept(s), pinpointing the best ideas to invest in and what’s required to ensure they succeed.
What you get
Stay focused on all aspects of the service concept experience. You’ll get:
Stay focused on all aspects of the service concept experience. You’ll get:
- An engaging visual report on the service concept development findings and an experience case for the winning ideas.
- An understanding of what will be necessary to make your service concept succeed with customers.
- Confidence about where to invest in new services or in reimagining existing services.
Design
Service Concept
UI UX
UX Design
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Clients we've helped with Experience Innovation
ARM
Blackberry
BT
Clear-Com
EE
Fido
Gamma
Koodo
Ooredoo
Rogers
Saudi Telecom
Telecom Italia Group
Telus
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Insurance Institute of Canada
Interac
Lending Stream
Nester
RBC
Riyad Bank
Royal Bank of Scotland
Worldbank
Government & Public ServiceCity of Edmonton
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
University of Toronto
The Cabinet Office
HealthcareAstra Zeneca
Ecobee
Eliza
GSK
Health Canada
Humanware
MedAvail
MyMeds&Me
NHS
Nuance
Ontario Medical Association
Roche
Siemens
XSensor
