Customer Experience CX Concept Ideation
CX Concept Ideation
Generate new ways to engage customers and identify winning concepts.
You are continuously innovating to attract, on-board, and retain customers. Generating the best ideas and knowing which concepts have the potential to succeed in the marketplace is the focus of our customer experience concept ideation service.
Experiences explored
- What can we do to engage and delight customers?
- What great CX concepts are we overlooking or have yet to discover?
- Which customer experience innovations are the right ones to invest in?
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- An engaging visual report on the customer experience concept ideation findings and a business case for the winning idea or ideas.
- Clarity about what will be necessary to ensure the new concept or concepts succeed in the marketplace.
- Confidence in the investments you make in customer experience innovation.
How we do it
- Consult with your stakeholders to understand your goals for ideation and how it fits into the corporate strategy.
- Design and facilitate ideation sessions to surface and elaborate the most innovative concepts.
- Undertake customer research and customer experience concept testing to validate the ideas within customers’ real contexts.
- Report on the feasibility of the new customer experience concept(s), identifying the best ideas to invest in and the key elements needed to make them succeed.
What you get
Because we’re focused on all aspects of customer experience, we can bring you from ideation through design and testing. You’ll get:
Because we’re focused on all aspects of customer experience, we can bring you from ideation through design and testing. You’ll get:
- An engaging visual report on the customer experience concept ideation findings and a business case for the winning idea or ideas.
- Clarity about what will be necessary to ensure the new concept or concepts succeed in the marketplace.
- Confidence in the investments you make in customer experience innovation.
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Clients we've helped with Experience Innovation
ARM
Blackberry
BT
Clear-Com
EE
Fido
Gamma
Koodo
Ooredoo
Rogers
Saudi Telecom
Telecom Italia Group
Telus
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Insurance Institute of Canada
Interac
Lending Stream
Nester
RBC
Riyad Bank
Royal Bank of Scotland
Worldbank
Government & Public ServiceCity of Edmonton
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
University of Toronto
The Cabinet Office
HealthcareAstra Zeneca
Ecobee
Eliza
GSK
Health Canada
Humanware
MedAvail
MyMeds&Me
NHS
Nuance
Ontario Medical Association
Roche
Siemens
XSensor
