Service Design Service Prototyping
Service Prototyping
Dry run your service design to ensure you’re making the right investments.
Just as software and hardware products are prototyped, we create service prototypes during service experience design. Working closely with your stakeholders and real customers, we’ll capture the proposed service design and de-risk your investment.
Experiences defined
- How will our service design really work in the marketplace
- Capture the innovative aspects of our service experience
- Early review the design choices in our service delivery model
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A visualization that captures the learnings and improvements as a result of our service prototyping. This reference will keep users top-of-mind during subsequent planning, design, and development.
- Clarity about which aspects of your service experience need to be altered or invested in.
- Confidence about which investments are the right ones to be making in future service experiences.
How we do it
- Consult with your stakeholders to understand the service experience and the goals you have for the service prototype.
- Prototype the service – or specific aspects of the service experience – including web, in-person interaction, and physical spaces.
- Gain deep service experience insights with service research, testing and service blueprinting.
- Iterate the service prototype with high impact design improvements.
What you get
You’ll gain deep insights into your service and its users’ experiences. We’ll hit the ground running with proven processes and tools. You’ll get:
You’ll gain deep insights into your service and its users’ experiences. We’ll hit the ground running with proven processes and tools. You’ll get:
- A visualization that captures the learnings and improvements as a result of our service prototyping. This reference will keep users top-of-mind during subsequent planning, design, and development.
- Clarity about which aspects of your service experience need to be altered or invested in.
- Confidence about which investments are the right ones to be making in future service experiences.
Ecosystem
Service
Info
Service
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Clients we've helped with Experience Design
ARM
Blackberry
BT
Clear-Com
EE
Fido
Gamma
Koodo
Ooredoo
Rogers
Saudi Telecom
Telecom Italia Group
Telus
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Insurance Institute of Canada
Interac
Lending Stream
Nester
RBC
Riyad Bank
Royal Bank of Scotland
Worldbank
Government & Public ServiceCity of Edmonton
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
University of Toronto
The Cabinet Office
HealthcareAstra Zeneca
Ecobee
Eliza
GSK
Health Canada
Humanware
MedAvail
MyMeds&Me
NHS
Nuance
Ontario Medical Association
Roche
Siemens
XSensor
