Services
Service Design
Service Prototyping
Explore our Services Close

Service Prototyping

Dry run your service design experience to ensure you're making the right investments.

Just as software and hardware products are prototyped, we create service prototypes during service experience design. Working closely with your stakeholders and real customers, we'll capture the envisioned service design and de-risk your investment.

EXPERIENCES defined
  • How will our service design really work in the marketplace
  • Capture the innovative aspects of your service experience
  • Early review of design choices in your service delivery model
— GET IN TOUCH WITH US
— GET IN TOUCH WITH US

HOW WE DO IT

  1. 1

    Consult with your stakeholders to understand the service experience and the goals you have for the service prototype.

  2. 2

    Prototype the service - or specific aspects of the service experience - including web, in-person interaction, and physical spaces.

  3. 3

    Gain deep service experience insights with service research, testing and service blueprinting.

  4. 4

    Iterate the service prototype design with high impact improvements.

Want to learn more?
Contact us today

WHAT YOU GET

You'll gain deep insights into your service experiences during design. You'll get:

  • Clarity about which aspects of your service experience need to be altered or invested in.
  • The learnings and design improvements as a result of service prototyping. This will keep users top-of-mind during subsequent planning, iterative design, and development.
  • Confidence about which investments are the right ones in any future service experiences.
SELECTED PROJECTS
Latest POSTS
Explore Our Blog
Clients we've helped with Intentional Experiences
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Logo-Image
Our foundation
Experience thinking perspective

Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.

How can we help_hand help you?