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Go beyond co-design and create exceptional customer experiences

Getting customers and users involved in the design of your product or service is critical to achieving a great experience. We’ll co-design your next product or service experience, through collaborative workshops and teaming in our participatory design process.

Akendi co-designers

experiences delivered

  • Use co-design to create great experiences
  • Engage your customers early in the experience design process
  • Learn directly from your customers about their experiences and needs

How we do it Timing: 2 - 4 weeks

  • We start with understanding from you the service design goals and business intent.
  • We will conduct collaborative workshops with your business stakeholders and customers to understand the experience and drive design excellence in your organisation.
  • We involve your business stakeholders and customers throughout the process. We place the customer’s voice and customer’s needs at the centre of the design process.
  • Through our immersive sessions, we leverage the best aspects of co-design, collaboration, and participatory design.
Akendi co-designers Akendi co-designers Akendi co-designers

What you get

Guided by the Experience Thinking™ framework, you'll deliver what customers want and need. You’ll get:

  • Dynamic, insightful, collaborative workshops and customer designs
  • Richly visualized data about your customers, their journeys, and experiences
  • Results in a customer experience strategy and product or service design that is on target.

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Clients we've helped with experience design

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Clients we've helped with Experience Design





Finance & Insurance



Government & Public Service


York Region

Lakehead University





Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.