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Service Blueprint

Deliver a consistent, comprehensive service experience through service design blueprints.

Ensuring customers have a great experience across every interaction they may have with your organization is complex – but a service design blueprint guides the way. We’ll work with your organization to implement this invaluable innovation technique.

Akendi service blueprint design company

experiences defined

  • Identify the service blueprint and where it can be improved
  • Capture all elements to deliver on the intended experience
  • Close gaps between the current delivery and future experiences

Ready for a free consultation?

+1 929.989.3367 (USA)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • A professionally designed, engaging service design blueprint that is easily understood and shared throughout the organization.
  • Clarity on all aspects of the intended service, including the experiences, resources, systems, interactions, and dependencies required.
  • A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
Akendi

How we do it

  • Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service blueprint.
  • Run service blueprint workshops to understand deelpy the current service experience from both operational (staff, tools, systems) and experiential (customer, client, user) perspectives.
  • Conduct customer research, user research and service research to validate assumptions and deeply understand the customer’s service journeys.
  • Develop a comprehensive service design blueprint in the formats that fit your team and business process needs.
Akendi service blueprints design company, consulting Akendi service blueprint consulting company Akendi service blueprinting company and consulting

What you get

We’re focused on critical aspects of customer and service experiences. We deliver a practical service design blueprint that includes:

We’re focused on critical aspects of customer and service experiences. We deliver a practical service design blueprint that includes:

  • A professionally designed, engaging service design blueprint that is easily understood and shared throughout the organization.
  • Clarity on all aspects of the intended service, including the experiences, resources, systems, interactions, and dependencies required.
  • A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.

Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

ARM

Blackberry

BT

Clear-Com

EE

Fido

Gamma

Koodo

Ooredoo

Rogers

Saudi Telecom

Telecom Italia Group

Telus

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Cybersource - VISA

Insurance Institute of Canada

Interac

Lending Stream

Nester

RBC

Riyad Bank

Royal Bank of Scotland

Worldbank

Government & Public Service

City of Edmonton

Dwr Cymru - Welsh Water

Government of Canada

HM Revenue & Customs

University of Toronto

The Cabinet Office

Healthcare

Astra Zeneca

Ecobee

Eliza

GSK

Health Canada

Humanware

MedAvail

MyMeds&Me

NHS

Nuance

Ontario Medical Association

Roche

Siemens

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.