Service Design Service Blueprinting
Service Blueprint
Deliver a consistent, comprehensive service experience through service design blueprints.
Ensuring customers have a great experience across every interaction they may have with your organization is complex – but a service design blueprint guides the way. We’ll work with your organization to implement this invaluable innovation technique.
experiences defined
- Identify the service blueprint and where it can be improved
- Capture all elements to deliver on the intended experience
- Close gaps between the current delivery and future experiences
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A professionally designed, engaging service design blueprint that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the experiences, resources, systems, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
How we do it
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service blueprint.
- Run service blueprint workshops to understand deelpy the current service experience from both operational (staff, tools, systems) and experiential (customer, client, user) perspectives.
- Conduct customer research, user research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Develop a comprehensive service design blueprint in the formats that fit your team and business process needs.
What you get
We’re focused on all aspects of customer and service experiences. We can deliver a comprehensive service design blueprint that includes:
We’re focused on all aspects of customer and service experiences. We can deliver a comprehensive service design blueprint that includes:
- A professionally designed, engaging service design blueprint that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the experiences, resources, systems, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
Journey
Service
Info
Service
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Clients we've helped with Experience Design
ARM
Blackberry
BT
Clear-Com
EE
Fido
Gamma
Koodo
Ooredoo
Rogers
Saudi Telecom
Telecom Italia Group
Telus
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Insurance Institute of Canada
Interac
Lending Stream
Nester
RBC
Riyad Bank
Royal Bank of Scotland
Worldbank
Government & Public ServiceCity of Edmonton
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
University of Toronto
The Cabinet Office
HealthcareAstra Zeneca
Ecobee
Eliza
GSK
Health Canada
Humanware
MedAvail
MyMeds&Me
NHS
Nuance
Ontario Medical Association
Roche
Siemens
XSensor
