Service Design Service Blueprinting
Service Blueprint
Deliver a consistent, comprehensive service experience through service design blueprints.
Ensuring customers have a great experience across every interaction they may have with your organization is complex – but a service design blueprint guides the way. We’ll work with your organization to implement this invaluable innovation technique.
experiences defined
- Identify the service blueprint and where it can be improved
- Capture all elements to deliver on the intended experience
- Close gaps between the current delivery and future experiences
Ready for a free consultation?
+1 929.989.3367 (USA)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- A professionally designed, engaging service design blueprint that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the experiences, resources, systems, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
How we do it
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service blueprint.
- Run service blueprint workshops to understand deelpy the current service experience from both operational (staff, tools, systems) and experiential (customer, client, user) perspectives.
- Conduct customer research, user research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Develop a comprehensive service design blueprint in the formats that fit your team and business process needs.
What you get
We’re focused on critical aspects of customer and service experiences. We deliver a practical service design blueprint that includes:
We’re focused on critical aspects of customer and service experiences. We deliver a practical service design blueprint that includes:
- A professionally designed, engaging service design blueprint that is easily understood and shared throughout the organization.
- Clarity on all aspects of the intended service, including the experiences, resources, systems, interactions, and dependencies required.
- A visualization of the customer’s service journey and pathways, and how that experience aligns with the service organization.
Journey
Service
Info
Service
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Clients we've helped with Experience Design
ARM
Blackberry
BT
Clear-Com
EE
Fido
Gamma
Koodo
Ooredoo
Rogers
Saudi Telecom
Telecom Italia Group
Telus
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Insurance Institute of Canada
Interac
Lending Stream
Nester
RBC
Riyad Bank
Royal Bank of Scotland
Worldbank
Government & Public ServiceCity of Edmonton
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
University of Toronto
The Cabinet Office
HealthcareAstra Zeneca
Ecobee
Eliza
GSK
Health Canada
Humanware
MedAvail
MyMeds&Me
NHS
Nuance
Ontario Medical Association
Roche
Siemens
XSensor
