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Customer Research

Use deeper insights to create better customer experiences.

To create a successful customer experience you need more than an understanding of the target audience. We’ll conduct customer research to give you certainty about how the products and services you deliver are truly being experienced.

Akendi customer researchers

experience insights

  • Exactly what is the experience when engaging with us?
  • What do our audiences really expect, want, and need from our products & services?
  • How does the customer experience impact what we offer?

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • An engagingly designed report of the customer research, tailored to the specific situation, context, and customer audience. It will serve as a reference for all stakeholders to leverage across the organization.
  • Clarity on what the customer experience is, and what it must become to achieve the vision and the goals.
  • The specific and comprehensive information you need to create the right design solution.
Akendi

How we do it

  • Through interviews and workshops, we’ll collaborate with your key stakeholders to capture strategic objectives, existing insights about the customer experience.
  • We’ll develop a customer research approach that blends qualitative and quantitative, techniques tailored to your industry.
  • We’ll design the research protocol, recruit the subjects, and conduct the research. This may take place in the field, on-line, or in our facilities.
  • The customer research findings that we present to you will be delivered in an engaging visual format that creates interest, excitement, and buy-in throughout your organization.
Akendi customer researchers Akendi customer researchers Akendi customer researchers

What you get

You’ll benefit from specific, and solution-oriented insights about the experience your products & services offer to customers. You’ll get:

You’ll benefit from specific, and solution-oriented insights about the experience your products & services offer to customers. You’ll get:

  • An engagingly designed report of the customer research, tailored to the specific situation, context, and customer audience. It will serve as a reference for all stakeholders to leverage across the organization.
  • Clarity on what the customer experience is, and what it must become to achieve the vision and the goals.
  • The specific and comprehensive information you need to create the right design solution.

Clients we've helped with experience research

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Clients we've helped with Experience Research

Telecom

ARM

Blackberry

BT

Clear-Com

EE

Fido

Gamma

Koodo

Ooredoo

Rogers

Saudi Telecom

Telecom Italia Group

Telus

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Cybersource - VISA

Insurance Institute of Canada

Interac

Lending Stream

Nester

RBC

Riyad Bank

Royal Bank of Scotland

Worldbank

Government & Public Service

City of Edmonton

Dwr Cymru - Welsh Water

Government of Canada

HM Revenue & Customs

University of Toronto

The Cabinet Office

Healthcare

Astra Zeneca

Ecobee

Eliza

GSK

Health Canada

Humanware

MedAvail

MyMeds&Me

NHS

Nuance

Ontario Medical Association

Roche

Siemens

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.