Catch interaction flaws
De-risk the user experience by identifying areas for improvement and optimization.
Find out more about our testing approach >>
Increase Product Success?
Designs with impact?
We deeply understand your users and customers
to design experiences people need, use and cherish.
What we do
Optimize product and service experiences
We deliver to your business challenge: making experiences useful, usable, and enjoyable.
Find out more about what we do >>
UX Design &
Service Research Reach
Work with us globally
With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative design culture enables us to add greater value to your initiatives.
Great experiences meet real human needs. That's why we involve customers and end-users during every stage of our design process.
Who We Are
User Experience & Service Designers
Akendi brings together strategy, research, design and testing expertise under one roof to enhance product and service experiences across all experience points.
Videos & Talks
From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.
How We Work
Our Experience Thinking™ framework
To make a great idea a success in the hands of users, customers and clients, we elevate our designs by deeply understanding customers and users throughout the creation process.
in UX Design, Usability Testing, Experience Mapping and more.
We help take the guesswork out of the design by validating user experience designs through research and testing with end users. This de-risks the experience design before the build stage.
From start-up ventures to Fortune 500 companies, we have created success across a wide range of industries.
Who We Work With
Our SD & UX expertise has a firm foundation
Akendi has extensive service design expertise in SaaS, Mobile, Finance, Portals & Intranets, Government services and Non-for-Profit.
The Telco Experience
Uncovering Canadian Telco Customer Experience Insights.
Click to Download our Report!
Our UX whitepapers share practical insights into customer and user experience creation.