Usability Testing
Catch interaction flaws
De-risk the user experience by identifying areas for improvement and optimization.
Find out more about our testing approach >>
"We have some great ideas to innovate our next service offering, can you help us choose what to focus on?"
Applications Engineer,Technology Firm
"We're losing sales.
How can we boost our conversion rates?"
Media & Communications
We create
intentional
experiences
Increase Product Success?
Engage users?
Designs with impact?
We deeply understand your users and customers
to design experiences people need, use and cherish.
What we do
Optimize product and service experiences
We deliver to your business challenge: making experiences useful, usable, and enjoyable.
Find out more about what we do >>
International UX Design &
Service Research Reach
Work with us globally
With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative design culture enables us to add greater value to your initiatives.
Understand
Service
Design
Great experiences meet real human needs. That's why we involve customers and end-users during every stage of our design process.
"We're hearing a lot about responsive design. Is it right
for us?"
Who We Are
User Experience & Service Design Experts
Akendi brings together strategy, research, design and testing expertise under one roof to enhance product and service experiences across all experience points.
"We tried to design our mobile application ourselves and failed, can you help us?"
Software Engineer,Telecommunications Firm
Videos & Talks
From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.
"Our employees complain they can't find anything on our intranet."
Human ResourcesProfessional, Healthcare
"We have three staff taking calls to help people use our application – and it's supposed
to be
self-serve."
Mobility
How We Work
Our Experience Thinking™ approach
To make a great idea a success in the hands of users, customers and clients, we elevate our designs by deeply understanding customers and users throughout the creation process.
"We're getting challenging feedback about our portal UX. We need help to fix it."
Web Developer,Technology Firm
Training
UX certification
in UX Design, Usability Testing, Experience Mapping and more.
Register Now!
Leverage
User
Insights
We help take the guesswork out of the design by validating user experience designs through research and testing with end users. This de-risks the experience design before the build stage.
Our Clients
From start-up ventures to Fortune 500 companies, we have created success across a wide range of industries.
Who We Work With
Our SD & UX expertise has a firm foundation
Akendi has extensive service design expertise in SaaS, Mobile, Finance, Portals & Intranets, Government services and Non-for-Profit.
Innovation Update
The Telco Experience
Uncovering Canadian Telco Customer Experience Insights.
Click to Download our Report!
UX Whitepapers
Our UX whitepapers share practical insights into customer and user experience creation.
