Akendi UX design agency and Service design company, Canada, UK

Simple

Delightful

made possible

Great experiences keep complexity behind the scenes, allowing all to interact without a second thought.

The most rewarding experiences come from deep understanding and crafting each and every detail.

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Blueshore Financial

Great services
start with understanding
the customer journey

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Eliza

Providing better
visibility in patient
communication

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Ontario Real Estate Association

A unified portal
improves the
member experience

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From big picture to big success

The success of a product or service hinges on the state of the entire experience. Our team approaches each project holistically to guide next steps from the most useful and rewarding vantage point.

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Experts working in unison

UX Design Company, Service Design agency, Canada, UK

Our multi-disciplinary team of experts is passionate about helping organizations overcome complex challenges by understanding, adapting and reshaping the future of their products and services.

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Selected Clients

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Our Clients

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Panel

What are the X-Perience Metrics?

Mar 2, 2021 / Akendi's Tara O'Doherty, Chief Experience Officer, will join in an MRIA panel to weigh the opportunities and challenges in CX, UX, CSAT and EX in theory and practice to broadly offer a better understanding of how the experience metrics work together to promote a more wholistic and directional diagnostic of customers with insights for every type of research project.

Using Ecosystem Diagrams For Insight and Understanding in Experience Design

By Scott Plewes

In order to redesign a product or service you need to understand the system context in which it is being used and the opportunities for changing the nature of people’s interactions with a product or...

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.