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Service experience design is our strength

Usability Testing

Catch interaction flaws

De-risk the user experience by identifying areas for improvement and optimization.

Find out more about our testing approach >>

We identify expectations so you can exceed them
We're passionate about creating intentional user experiences

Leadership Team

Meet our founder and senior management.

We can help your business bloom and grow!

We create
intentional
experiences

Increase Product Success?
Engage users?
Designs with impact?

We deeply understand your users and customers
to design experiences people need, use and cherish.

What we do

Optimize product and service experiences

We deliver to your business challenge: making experiences useful, usable, and enjoyable.

Find out more about what we do >>

International UX Design &
Service Research Reach

Work with us globally

With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative design culture enables us to add greater value to your initiatives.

Understand
Service
Design

Great experiences meet real human needs. That's why we involve customers and end-users during every stage of our design process.

Design that connects the experience and the brand

Our UX & SD Work

See how we’ve created Intentional Experiences.

Contact us to create an end-to-end user experience
We design from real user input, not our assumptions
We work between business, design and technology
We identify service expectations to exceed them
We work between business, design and technology

Who We Are

User Experience & Service Design Experts

Akendi brings together strategy, research, design and testing expertise under one roof to enhance product and service experiences across all experience points.

Videos & Talks

From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.

UX Blog

Read Akendi’s weekly UX blog: UX Reflections.

We design from real user input, not our assumptions
Contact us to create an end-to-end user experience
Check out our Insights to see what makes us tick

How We Work

Our Experience Thinking™ approach

To make a great idea a success in the hands of users, customers and clients, we elevate our designs by deeply understanding customers and users throughout the creation process.

May 1-12 Toronto, CAN

Training

UX certification

in UX Design, Usability Testing, Experience Mapping and more.

Register Now!

Leverage
User
Insights

We help take the guesswork out of the design by validating user experience designs through research and testing with end users. This de-risks the experience design before the build stage.

Our Clients

From start-up ventures to Fortune 500 companies, we have created success across a wide range of industries.

Capturing content & user requirements is key

Who We Work With

Our SD & UX expertise has a firm foundation

Akendi has extensive service design expertise in SaaS, Mobile, Finance, Portals & Intranets, Government services and Non-for-Profit.

UX Training & Certification

We offer training and certification in user experience design and research.

Do They WOW Your Journey?

Innovation Update

The Telco Experience

Uncovering Canadian Telco Customer Experience Insights.

Click to Download our Report!

UX Whitepapers

Our UX whitepapers share practical insights into customer and user experience creation.

We build the service strategy you need
Contact us today!