Service Experience Design Services

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Service Experience Design

Increase value, customer loyalty and satisfaction through exceptional service design.

For the customer or user, a service is a connected set of experiences that encompass brand, product, content, and service. Streamlining those experiences can be challenging, but it’s what we do! We’ll work with you to ensure your service design offers a coherent, consistent, and enjoyable experience.

Akendi service experience design

Experiences Defined

  • Design opportunities that we are missing due to our current service design
  • Design to help us provide an optimal service experience
  • The service experiences that are the right ones for us and our customers

How we do it Timing: 3 - 5 weeks

  • Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service design.
  • Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
  • Develop the framework for an optimal service experience.
  • Conduct service testing with real customers, and iterate to achieve a final service experience design.
Akendi service experience design Akendi service experience design Akendi service experience design

What you get

We’re focused on all aspects of customer and service experiences. This means that we will deliver a complete service design, ready for implementation. You’ll get:

  • Insight into customer behaviours and perceptions of your service
  • A deep understanding of your customers’ service experience and journeys
  • Confidence in the service design that will deliver the optimal experience
  • Designs for all aspects of the service experience, such as digital, spaces, signage, kiosks, websites, mobile apps, and more.

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Clients we've helped with experience design

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Clients we've helped with Experience Design





Finance & Insurance



Government & Public Service


York Region

Lakehead University





Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.