Service Design Service Experience Design
Service Experience Design
Increase value, customer loyalty and satisfaction through exceptional service design.
For the customer or user, a service is a connected set of experiences that encompass brand, product, content, and service. Streamlining those experiences can be challenging, but it’s what we do! We’ll work with you to ensure your service design offers a coherent, consistent, and enjoyable experience.
Experiences Defined
- Design opportunities that we are missing due to our current service design
- Design to help us provide an optimal service experience
- The service experiences that are the right ones for us and our customers
How we do it Timing: 3 - 5 weeks
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service design.
- Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Develop the framework for an optimal service experience.
- Conduct service testing with real customers, and iterate to achieve a final service experience design.
What you get
We’re focused on all aspects of customer and service experiences. This means that we will deliver a complete service design, ready for implementation. You’ll get:
- Insight into customer behaviours and perceptions of your service
- A deep understanding of your customers’ service experience and journeys
- Confidence in the service design that will deliver the optimal experience
- Designs for all aspects of the service experience, such as digital, spaces, signage, kiosks, websites, mobile apps, and more.
Brand
Service
Info
Service
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Clients we've helped with Experience Design
Blackberry
Ooredoo
Rogers
Finance & InsuranceRBC
Interac
Government & Public ServiceTFO
York Region
Lakehead University
HealthcareCPAC
Ecobee
Unitron
