Service Design Service Experience Design
Service Experience Design
Increase value, customer loyalty and satisfaction through exceptional service design.
For the customer or user, a service is a connected set of experiences that encompass brand, product, content, and service. Streamlining those experiences can be challenging, but it’s what we do! We’ll work with you to ensure your service design offers a coherent, consistent, and enjoyable experience.
Experiences Defined
- Design opportunities that we are missing due to our current service design
- Design to help us provide an optimal service experience
- The service experiences that are the right ones for us and our customers
Ready for a free consultation?
+1 866.585.1660 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- Insight into customer behaviours and perceptions of your service
- A deep understanding of your customers’ service experience and journeys
- Confidence in the service design that will deliver the optimal experience
- Designs for all aspects of the service experience, such as digital, spaces, signage, kiosks, websites, mobile apps, and more.
How we do it Timing: 3 - 5 weeks
- Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service design.
- Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
- Develop the framework for an optimal service experience.
- Conduct service testing with real customers, and iterate to achieve a final service experience design.
What you get
We’re focused on all aspects of customer and service experiences. This means that we will deliver a complete service design, ready for implementation. You’ll get:
We’re focused on all aspects of customer and service experiences. This means that we will deliver a complete service design, ready for implementation. You’ll get:
- Insight into customer behaviours and perceptions of your service
- A deep understanding of your customers’ service experience and journeys
- Confidence in the service design that will deliver the optimal experience
- Designs for all aspects of the service experience, such as digital, spaces, signage, kiosks, websites, mobile apps, and more.
Brand
Service
Info
Service
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Clients we've helped with Experience Design
ARM
Blackberry
BT
Clear-Com
EE
Fido
Gamma
Koodo
Ooredoo
Rogers
Saudi Telecom
Telecom Italia Group
Telus
Finance & InsuranceAviva
Blueshore Financial
CIBC
Credit Suisse
Cybersource - VISA
Insurance Institute of Canada
Interac
Lending Stream
Nester
RBC
Riyad Bank
Royal Bank of Scotland
Worldbank
Government & Public ServiceCity of Edmonton
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
University of Toronto
The Cabinet Office
HealthcareAstra Zeneca
Ecobee
Eliza
GSK
Health Canada
Humanware
MedAvail
MyMeds&Me
NHS
Nuance
Ontario Medical Association
Roche
Siemens
XSensor
