Service Experience Design Services

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Service Experience Design

Increase value, customer loyalty and satisfaction through exceptional service design.

For the customer or user, a service is a connected set of experiences that encompass brand, product, content, and service. Streamlining those experiences can be challenging. We'll work with you to ensure your service design offers a coherent, consistent, and enjoyable experience.

Akendi service experience design

Experiences Defined

  • Missed opportunities due to current service experiences
  • Design to help you provide an optimal service experience
  • The service experiences that are the right ones for users and customers

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Insight into customer behaviours and perceptions of your service
  • A deep understanding of the service experience and customer journeys
  • Confidence in a service design that will deliver the optimal experience
  • Designs for all aspects of the service experience, including digital, spaces, signage, kiosks, websites, mobile apps, and more
Akendi

How we do it

  • Consult with your stakeholders to understand your mission and vision, your customers, and your goals for the service design.
  • Conduct customer research and service research to validate assumptions and deeply understand the customer’s service journeys.
  • Design all experiental aspects of the service so you can deliver an optimal service experience to your audience.
  • Conduct service experience testing with real customers, and iterate just enough to achieve a service experience design that resonates.
Akendi service experience design Akendi service experience design Akendi service experience design

What you get

We are focused on all aspects of customer and service experiences. This means that we will deliver an informed service design. You will get:

We are focused on all aspects of customer and service experiences. This means that we will deliver an informed service design. You will get:

  • Insight into customer behaviours and perceptions of your service
  • A deep understanding of the service experience and customer journeys
  • Confidence in a service design that will deliver the optimal experience
  • Designs for all aspects of the service experience, including digital, spaces, signage, kiosks, websites, mobile apps, and more

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Explore other experience design

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Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

ARM

Blackberry

BT

Clear-Com

EE

Fido

Gamma

Koodo

Ooredoo

Rogers

Saudi Telecom

Telecom Italia Group

Telus

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Cybersource - VISA

Insurance Institute of Canada

Interac

Lending Stream

Nester

RBC

Riyad Bank

Royal Bank of Scotland

Worldbank

Government & Public Service

City of Edmonton

Dwr Cymru - Welsh Water

Government of Canada

HM Revenue & Customs

University of Toronto

The Cabinet Office

Healthcare

Astra Zeneca

Ecobee

Eliza

GSK

Health Canada

Humanware

MedAvail

MyMeds&Me

NHS

Nuance

Ontario Medical Association

Roche

Siemens

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.