The best service experience your customers can imagine probably doesn't resemble your organization's structure. Through service testing, we pinpoint where the service experience falls short, and how new innovations can best be fit into the experience.
Consult with your stakeholders to understand the questions and goals you have for service testing.
Develop a service testing protocol, recruit the participants, and conduct the tests. These may include structured one-on-one test sessions, service roleplay, service walkthroughs, and others.
Conduct complementary research where relevant, such as focus groups, surveys, and concept testing.
Analyse the service test findings and capture an engaging format that your entire organization can easily understand and rally around.
You'll benefit from our extensive experience in service testing, as well as our expertise on how to transform test results into service design solutions. You'll get:
Fully supported, project-based team with a strategy and set deliverables, following our proven processes.
One or more of our people integrated into your team to enhance and supplement your activities.
Mature teams in your organization, ready to deliver and scale up against your roadmap.
Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.
Experience thinking perspective
Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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