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Service Strategy

Ensure high-quality interactions between customers and your organization.

It's complex to orchestrate a great experience across every interaction a person may have with your organization – but with a service strategy, it can be done! Together, we’ll shine a light on the experience that people have on your website, over the phone, in email, and in person. Then, we’ll craft a service strategy that ensures those interactions are connected and consistent.

EXPERIENCES planned
  • What experience does our audience need to have with us?
  • Where does the experience affect the perception of our brand, services, and mandate?
  • How do we ensure we are providing a consistent, high-value experience?
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— GET IN TOUCH WITH US

HOW WE DO IT

  1. 1

    Through interviews and workshops, we’ll collaborate with you to capture strategic objectives, vision, for the service experience you need to achieve.

  2. 2

    We'll audit customer and service experience points to assess current perceptions and challenges.

  3. 3

    The service strategy that we develop will align the brand and organizational goals to a connected, consistent service experience roadmap for your team.

Want to learn more?
Contact us today

WHAT YOU GET

You'll benefit from our extensive experience in service strategies. We will hit the ground running with our mature processes. You'll get:

  • A practical and transparent document that captures your service strategy, vision, objectives and roadmap.
  • Clarity on what your service experience is, and what it must be to achieve the vision and the goals.
  • A common language and way of thinking that puts people at the centre of all your service interactions.
  • The information your organization needs to improve overall quality and consistency of your service delivery.
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Our foundation
Experience thinking perspective

Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.

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