Design easy-to-learn systems based on what users know
By Dan Iaboni
Recently when discussing success metrics for a new design with a client, they indicated that they wanted it to be so simple that their grandmother...
Read moreuser expectation
user expectation
By Dan Iaboni
Recently when discussing success metrics for a new design with a client, they indicated that they wanted it to be so simple that their grandmother...
Read moreBy Jen Hennings
So being a bit of an (massive) Apple fan-girl, I was unbelievably excited when the new iPad Pro arrived in our office at the end of last week...
Read moreBy Monica Zaczynski
I want to love and embrace fitness trackers. I really do. I’m active AND I love data. Yet despite doing a thorough fitness tracker competitive...
Read moreBy Jessica Murray
Shopping online can be daunting and frustrating, from un-useable checkout processes to boring visuals, most online shopping experiences are...
Read moreBy Janet Bewell
Have you ever faced this signage dilemma? Amazing, isn’t it? I know which way to turn for everyone else’s room but my own.* And yet...
Read moreBy Foong Ling Chen
New York City sees over 50 million visitors annually, with numbers rising each year. This is a huge number and an important one to consider when...
Read moreBy Lisa Min
I’ve recently relocated outside of the Greater Toronto Area and find myself commuting into Toronto on the GO Train quite frequently. In the...
Read moreBy Jen Hennings
Coming from a development background, with a lot of experience in HTML and CSS, I was recently asked to create the new templates for Akendi’s...
Read moreBy Michelle Brown
If the goal of technology is to make our lives easier, then why am I trapped outside of a bathroom by a fancy electronic door lock, unable to...
Read moreBy Michelle Brown
At the hospital where Dr. Henri J. Breault worked in Windsor, Canada, a parent rushing in with a poisoned child was a daily occurrence. Medical...
Read moreBy Seneca Brandi
Smart watches have become an increasingly popular item in consumer electronics over the past few years, exploding on to the scene back in 2012...
Read moreBy Michelle Brown
Exhausted from your exploration of the WestJet flight booking system, you, Andrée Aumond, are looking for smoother sailing and greener pastures...
Read moreBy Michelle Brown
One Saturday in an upscale supermarket in California, shoppers were greeted with an extraordinary display of 24 types of jam to sample and buy...
Read moreBy Michelle Brown
Your name is Andrée Aumond and you wish to book a flight from Toronto, ON, Canada to Orlando, FL, USA for two weeks, leaving the 15th of July...
Read moreBy Michelle Brown
“Mom, I’m going to have to call you back. I need to call 911.†I announced suddenly in the middle of my phone call. In retrospect, this...
Read moreAbout Akendi
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.