Tag Archives: user expectation

Design easy-to-learn systems based on what users know

Design easy-to-learn systems based on what users know

Recently when discussing success metrics for a new design with a client, they indicated that they wanted it to be so simple that their grandmother could walk up and start using it. There are two issues with that kind of statement. First, their grandmother is not one of their users, so why would we everRead more

THE IPAD PRO – A VERY CONFUSED DEVICE

THE IPAD PRO – A VERY CONFUSED DEVICE

So being a bit of an (massive) Apple fan-girl, I was unbelievably excited when the new iPad Pro arrived in our office at the end of last week. There’s something about that simple white box and imagery that just calls to you and tells you that greatness lies within. I was a bit late whenRead more

Exercise Commitment and Longevity: Will the UX of a fitness tracker really make you more active?

Exercise Commitment and Longevity: Will the UX of a fitness tracker really make you more active?

I want to love and embrace fitness trackers. I really do. I’m active AND I love data. Yet despite doing a thorough fitness tracker competitive analysis, my steps go untracked. I flash back to my mom bringing me back-to-school shopping where I would gleefully pick out an agenda in addition to a variety of colouredRead more

A shopping experience ahead of the rest

A shopping experience ahead of the rest

Shopping online can be daunting and frustrating, from un-useable checkout processes to boring visuals, most online shopping experiences are subpar. Personally, I now do 80% of my shopping online. I prefer it to in-store shopping because it is easy, low pressure and fast, saving me time to do other things. However, my online shopping experiencesRead more

What’s your sign?  Designing for the experienced user.

What’s your sign? Designing for the experienced user.

Have you ever faced this signage dilemma?  Amazing, isn’t it?  I know which way to turn for everyone else’s room but my own.* And yet, strangely, I have actually had this happen to be more than once.  Am I missing something?  Or am I less experienced with hotel stays?  Do frequent users of hotels navigateRead more

Trust them; they thought about you – and your money.

Trust them; they thought about you – and your money.

New York City sees over 50 million visitors annually, with numbers rising each year.  This is a huge number and an important one to consider when designing the MTA subway card machine. The MTA card machine needs to be extremely intuitive for new users, as well as time pressed New Yorkers. A bit of historyRead more

GO Train – An Experience Review

GO Train – An Experience Review

I’ve recently relocated outside of the Greater Toronto Area and find myself commuting into Toronto on the GO Train quite frequently. In the early days, when I was first learning how the whole system works, I made my fair share of user errors; these errors were sometimes difficult to recover from.  For example, if youRead more

Stop “Improving” My Bathrooms

Stop “Improving” My Bathrooms

If the goal of technology is to make our lives easier, then why am I trapped outside of a bathroom by a fancy electronic door lock, unable to enter the password even when I know what it is? The large black screen stares at me in silent judgement as I repeatedly press my finger intoRead more

Making Things Un-Usable (For Some)

Making Things Un-Usable (For Some)

At the hospital where Dr. Henri J. Breault worked in Windsor, Canada, a parent rushing in with a poisoned child was a daily occurrence. Medical teams would hurry to pump the child’s stomach before it was too late, but they didn’t always have enough time. These poisonings were caused by children getting access to pillRead more

Smart watches: a solution to a problem that wasn’t there?

Smart watches: a solution to a problem that wasn’t there?

Smart watches have become an increasingly popular item in consumer electronics over the past few years, exploding on to the scene back in 2012 when the original Pebble watch was posted on the crowd-funding site Kickstarter. Pebble creators started out with a modest fundraising target of $100,000, and within two hours of going live, theRead more

Please Let Me Go – The Usability of Flight Booking Systems (Pt. 2)

Please Let Me Go – The Usability of Flight Booking Systems (Pt. 2)

Exhausted from your exploration of the WestJet flight booking system, you, Andrée Aumond, are looking for smoother sailing and greener pastures with Air Canada. You hope to find a good deal on travel to see your son’s family in Orlando, Florida. Before you can relax by the beach though, you have to battle online bookingRead more

The Perils of Choice (and how to avoid them)

The Perils of Choice (and how to avoid them)

One Saturday in an upscale supermarket in California, shoppers were greeted with an extraordinary display of 24 types of jam to sample and buy. These exotic jams ranged from peach to kiwi and shoppers flocked to the display to sample some of these new and interesting flavours. What they didn’t know was that this wasRead more

Please Let Me Go – The Usability of Flight Booking Systems (Pt. 1)

Please Let Me Go – The Usability of Flight Booking Systems (Pt. 1)

Your name is Andrée Aumond and you wish to book a flight from Toronto, ON, Canada to Orlando, FL, USA for two weeks, leaving the 15th of July. You want to spend some time with your son’s family on the beach and relax. The only problem: You have to figure out these flight-booking sites first.Read more

Violating User Expectations

Violating User Expectations

“Mom, I’m going to have to call you back. I need to call 911.” I announced suddenly in the middle of my phone call. In retrospect, this maybe wasn’t the best way to inform my mother that I had just seen a motorcycle accident, but after sorting out that I wasn’t about to die, IRead more

The Importance of User Expectations in Experience Design

The Importance of User Expectations in Experience Design

In personality psychology we talk about traits and states. Traits are said to be stable characteristics across situations, like being introverted, anxious, or compulsive, whereas states are temporary behaviours or emotions depending on the circumstance, like being nervous the first week at a new job, or joyous when your country wins the World Cup. So,Read more