UX COURSES

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EXPERIENCE THINKING

BROADEN YOUR UX PERSPECTIVE KNOWLEDGE PROCESS

Get certified and unlock a world of comprehensive UX methodologies from industry experts.

Upskill in UX

Finely tuned
methodology

We have an arsenal of proven tools and know how and where to apply each one. We take the guesswork out of how to achieve the optimal design solution to meet your business goals.

Comprehensive body
of knowledge

With decades of industry experience, we've distilled our UX knowledge into actionable guidelines, best practices, and proven methodologies. These are packaged in thought-provoking lessons and activities.

Practical
approach

Our courses are not just theoretical, it's pragmatic, valuable and actionable. Whether you attend virtually, in person at our space, or at your place of business, the knowledge you receive is immediately applicable to your work.

The courses helped my business because they showed me a pathway to achieving some of my business objectives. They provided processes I could implement that would allow me to articulate the rationale for the choices of our design and business teams.

Lisa Heath,

CEO, MediResource

I'd just like to say a big thank you for the UX training that you organised for us. It was excellent. In particular your enthusiasm for the subject matter really shone through and made it so engaging.

Anthony Brown,

Oxford University

I liked the micro-rooms for discussion. This allowed for greater proximity to other participants. My favourite course was the last one, Persuasive Design. The theme and the interaction of the class were great. Time passed quickly and the class was fun.

Marcos Vinicius De Rezende,

LeapUX

My favourite part of the whole certification was all the examples that were provided for each theory, especially for difficult concepts like dendrograms, hierarchy patterns and scaling approaches. That was helpful in understanding how these theories are applied in real-life scenarios.

Paridhi Rukhaiyar,

Treasury Board of Canada Secretariat

I loved my experience with Akendi Training and would not hesitate to recommend it! Absolutely loved it.

Tania Levy,

Innovation, Science and Economic Development Canada [ISED]

Learning your way

Our UX courses have evolved to accommodate the way you want to learn.

UX COURSES & CERTIFICATIONS

DELIVERY METHODS

Live virtual

In-person

Self-paced

Our UX courses cover everything from Interaction Design, Service Design, UX Research, and Usability Testing to Journey Mapping. Take one course or multiple and get certified.

Learn More

CXD - UX Design certification

DELIVERY METHODS

Live virtual

In-person

Self-paced

Surround yourself with like-minded design individuals for a full certification week of engaging discussions, inspiring design, and boundless ideas.

Learn More

CXR - UX Research certification

DELIVERY METHODS

Live virtual

In-person

Self-paced

Surround yourself with like-minded research individuals for a full certification week of engaging discussions, inspiring exercises, and boundless insights.

Learn More

Design Thinking Workshops

DELIVERY METHODS

Live virtual

In-person

Self-paced

Learn how to design with empathy. Workshops with engaging discussions, inspiring connections, and profound insights.

Learn More

UX COURSES & CERTIFICATIONS

DELIVERY METHODS

Live virtual

In-person

Self-paced

Our UX courses cover everything from Interaction Design, Service Design, UX Research, and Usability Testing to Journey Mapping. Take one course or multiple and get certified.

Learn More

CXD - UX Design certification

DELIVERY METHODS

Live virtual

In-person

Self-paced

Surround yourself with like-minded design individuals for a full certification week of engaging discussions, inspiring design, and boundless ideas.

Learn More

CXR - UX Research certification

DELIVERY METHODS

Live virtual

In-person

Self-paced

Surround yourself with like-minded research individuals for a full certification week of engaging discussions, inspiring exercises, and boundless insights.

Learn More

Design Thinking Workshops

DELIVERY METHODS

Live virtual

In-person

Self-paced

Learn how to design with empathy. Workshops with engaging discussions, inspiring connections, and profound insights.

Learn More

Join our upcoming session

Creating customer and user experiences requires a team of people with different backgrounds. To be effective, they all need to speak the same language and work to the same process. Take a look below at our next available course sessions.

Ottawa, CAN

SEPTEMBER

23-27

2024

Hybrid session

Learn More

Toronto, CAN

DECEMBER

2-6

2024

Hybrid session

Learn More

Ottawa, CAN

MARCH

10-14

2025

Hybrid session

Learn More

Toronto, CAN

MAY

05-09

2025

Hybrid session

Learn More

Ottawa, CAN

SEPTEMBER

8-12

2025

Hybrid session

Learn More

Toronto, CAN

NOVEMBER

17-21

2025

Hybrid session

Learn More

find the right fit for your team

Contact us for custom course solutions.

GET IN TOUCH

Have questions?

Check out our FAQs. If you don't find the answer you're looking for, send us a message at training@akendi.com.

GENERAL QUESTIONS

Is there a cut-off date to register?

Registration will stay open until the start of the courses or a maximum number of students have been reached.

Do I have to complete the courses within a certain timeframe?

Most participants complete the certification within a one-week intensive program, however, if you are completing UX certification through individual courses you have two years to complete. If more time is required, you may request an extension by emailing training@akendi.com.

When do you post the course schedule?

We try to post at least three months out. When we have a new schedule we will post it on the website and typically Eventbrite too. If you would like to be notified of upcoming courses, please send an email to training@akendi.com

What is a live virtual training course?

Our course sessions indicated as 'live virtual' are taught online by Akendi instructors leading and interacting with you in real time via video, interactive exercises, and collaboration software. What you would need is a computer setup with high speed internet, webcam, and a modern browser like Chrome.

Do I have to take all the courses in one week? Or, can I spread them out?

Courses can be taken one at a time over a two-year period. However, by registering for the full week you can pay for the certification, which works out to less than the individual courses when added up.

Is this course right for me?

We assume little experience in the user experience field. The courses are appropriate for anyone working in the creation of digital products who wants to learn about the process, tools and techniques to create successful user experiences. Our courses are not focussed on how to use specific software applications like Figma or Adobe. We recommend that you read carefully through the course descriptions before registering to get a sense of the course content and outcomes to determine if the courses are a good fit for you.

Are there any prerequisites to taking the courses, or certifications?

There are no specific prerequisites for the courses.

English is not my native language. Do I need a TOEFIL, ILTS or GRE score to attend??

Though English language test scores are not required for any of our courses, the course content revolves around abstract concepts and requires a firm grasp of the English language. We recommend a fairly high English language proficiency to ensure that all concepts and exercises are followed and understood (approximately TOEFL 80-90 score, IELTS 5.0 - 6.0 points, TOEIC 785-944 points).

Gain foundational knowledge

Begin your UX journey with our courses.

Register now

Meet our instructors

A collective of industry experts ready to share practical insights, wisdom, and real-world examples.

Tedde van Gelderen

President

Tedde infuses Akendi, its services and methodology with his drive to make customer and user experiences go beyond a singular product or service.

Jessika Tremblay, PhD

Senior Experience Researcher

Jessika is well-versed in ethnographic methods, interviews, surveys, data analysis, and research design. She has years of experience conducting research in various cultural settings such as East Africa and Southease Asia.

Leo Poll, PhD

President Akendi UK

Leo thrives on turning technical possibilities into practical solutions by approaching challenges from an end-user perspective with a keen business sense.

Daniel Iaboni, PhD

Chief Experience Officer

Since 2009, Dan has crafted exceptional website and interface designs to enhance experiences between users, their environment, and their tools.

Scott Plewes

Chief strategy officer

In the last twenty-five years, Scott has specialized in business strategy, product design, and development in the high-tech sector, with a focus on experience design.

Tedde van Gelderen

President

Tedde infuses Akendi, its services and methodology with his drive to make customer and user experiences go beyond a singular product or service.

Jessika Tremblay, PhD

Senior Experience Researcher

Jessika is well-versed in ethnographic methods, interviews, surveys, data analysis, and research design. She has years of experience conducting research in various cultural settings such as East Africa and Southease Asia.

Leo Poll, PhD

President Akendi UK

Leo thrives on turning technical possibilities into practical solutions by approaching challenges from an end-user perspective with a keen business sense.

Daniel Iaboni, PhD

Chief Experience Officer

Since 2009, Dan has crafted exceptional website and interface designs to enhance experiences between users, their environment, and their tools.

Scott Plewes

Chief strategy officer

In the last twenty-five years, Scott has specialized in business strategy, product design, and development in the high-tech sector, with a focus on experience design.

Clients we've supported with intentional experiences

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Explore expert perspectives

Get a glimpse into our free resources, the latest rumblings from our industry experts and how we’re contributing to the UX community.

PDF

Akendi's 7 ux design principles

At Akendi, we follow these seven ux principles whenever we create ux designs, conduct heuristic reviews, or analyze the results of a usability test.

Akendi 7 UX Design Principles Poster PDF

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Importance of experience design

By Tedde van Gelderen

Tedde van Gelderen, President of Akendi, at Metropolitan University in Toronto, Canada.

well established ux certification

4,000 +

Upskilled professionals

1,600 +

Organizations delivered

6 +

Locations

Our Story

Our professional UX program has been a beacon of success for over 15 years, empowering more than 4,000 professionals across diverse teams. By integrating core UX principles into their work, these individuals have not just excelled but become leaders in product and service innovation.

Our collective is a powerhouse of seasoned industry experts, not just instructors, but active professionals in the field. We bring a wealth of practical experience, insightful perspectives, and real-world examples to the forefront of the learning experience. Our mission is to elevate the creation of experiences for customers, citizens, and users.

Join our thriving community of learners, many of whom are already established in the UX field or have been entrusted with UX activities. Our program equips you with the skills and knowledge you need to excel in your current role and beyond.

How can we help you?

let’s chat