Akendi Alumnus
It's easy to call out bad design - there's a lot of it. But finding and appreciating examples of good design can feel challenging. We...
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Some insurance companies are trying to rewrite the insurance experience, but how well do they deliver on their promises? In part one we...
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The insurance experience. It's not something that gets people excited. Not much has changed in the last several years and many customers view the...
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Let's talk about failure. I feel that word has reached a glorified state recently that it never deserved. Google the word “failure" and you'll end...
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Humans are notoriously unpredictable. Unlike gravity, electricity, or friction, they just don't seem to work the same way each time. And this is...
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Have a particular goal and want to know what UX training courses will help the most? While we recommend taking every course we offer through...
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There's no such thing as easy to use for everyone. I've bought many transportation tickets in my life before. I've even muddled my way through...
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The healers of the digital era. The Rise of the Charlatans A lot of companies are becoming more familiar with the terms “UX", “User Experience"...
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I'm going to break a bit from my usual discussion of improving experiences to talk about a more universal topic: time management. This is...
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I have a confession to make. I'm a little obsessed with transit systems. Though at this point I think it's a time honoured tradition at Akendi...
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Apple is often hailed as the gold standard for user design. There are a couple of things that they have done very well and then there's a few...
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My Presto card promises a lot. I'll be able to travel on the TTC (public transit system in Toronto) using a single card. No more stashes of...
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A case study in what happens in the absence of good UX I was waiting for the elevator one morning when joined by a man I hadn't seen before. The...
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After having a miserable go at taxes last year, I vowed to make this the best year yet. I had heard about a new feature called "auto-fill my...
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Automated phone systems, everyone hates them, everyone has to use them. These systems force callers through an excruciating menu system only to...
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