Creating user-centred websites and web portals is enhanced by understanding the users and their behaviour. We work with you to conduct user research that uncovers specific insights into your website or web portal users.
Through initial discovery workshops, we work with your stakeholders and staff to capture the knowledge they hold about your users.
We conduct user research to validate assumptions and gather qualitative and quantitative data about users. This may include interviews, survey research, ethnographic research, focus groups, job shadowing, card sorting and web analytics, and others.
We bring the users to life with a visualization of our user research findings that can be shared throughout your organization.
You gain specific insights into your website and portal users and their specific experiences. You get:
Fully supported, project-based team with a strategy and set deliverables, following our proven processes.
One or more of our people integrated into your team to enhance and supplement your activities.
Mature teams in your organization, ready to deliver and scale up against your roadmap.
Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.
Experience thinking perspective
Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
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