PRESCRIBING SOLUTIONS FOR MEDAVAIL® PHARMACY KIOSKS

MedAvail gained new insights into what users expect and want from its innovative MedCenter kiosks.

PROJECT

Customer Research, Usability Testing

INDUSTRY

HEALTHCARE Case study | PDF

MedAvail gained new insight into what users expect and want from its innovative MedCenter kiosks.

Akendi helped us make sense of our user experience, better understand our core demographics and define our market. Your team gathered the information we needed to improve our product. Akendi's hard work and dedication is much appreciated!

Jacqui Detmar, Director Product & Documentation

THE CHALLENGE

To increase usage of its innovative MedCenter pharmaceutical dispensing machines, MedAvail wanted to gauge the public's interest in the kiosks and identify any user experience issues that could be reducing their use. MedAvail was also interested in learning more about the locations and environments in which users would be most comfortable interacting with the machine in order to determine ideal placements for the kiosks.

medavail hardware experience focus group

Jacqui Detmar, Director Product & Documentation

OUR APPROACH

Through a combination of individual usability testing sessions, several focus groups with key user groups and site visits to existing kiosks, Akendi uncovered the biggest benefits of using an automated dispenser over a traditional pharmacy counter. Akendi also identified elements of the kiosk experience design, accompanying advertising material, and placement of the dispensing machines that were reducing its use.