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Service Design
Service Experience Design
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Service Experience Design

Deliver value, customer loyalty and satisfaction through exceptional service design.

For the customer or user, a service is a connected set of experiences that encompass brand, product, content, and service. Streamlining those experiences can be challenging, but it's what we do! We'll work with you to ensure your service design offers a coherent, consistent, and enjoyable experience.

EXPERIENCES defined
  • Explore design opportunities that we could be missing?
  • Design to help us provide the optimal service experience
  • The service experiences that are right for our customers, and us
— GET IN TOUCH WITH US
— GET IN TOUCH WITH US

HOW WE DO IT

  1. 1

    Consult with your stakeholders to understand your vision, your customers, and your goals for the optimal service design.

  2. 2

    Conduct customer research and service research to validate assumptions and deeply understand the customer's service journeys.

  3. 3

    Design all experiental aspects of the service so you can deliver an optimal service experience to your audience.

  4. 4

    Conduct service experience testing with real customers, and iterate just enough to deliver a service experience design that resonates.

Want to learn more?
Contact us today

WHAT YOU GET

We are focused on delivering an informed service design. You will get:

  • Insight into customer behaviours and perceptions of your service.
  • A deep understanding of the service experience and customer journeys.
  • Confidence in a service design that will deliver the optimal experience.
  • Designs for all aspects of the service experience, including digital, spaces, signage, kiosks, apps, and more.
SELECTED PROJECTS
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Clients we've helped with Intentional Experiences
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Our foundation
Experience thinking perspective

Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.

How can we help_hand help you?