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AI UX Research

Get to deeply know your users and how they use your AI driven digital application.

Creating human-centred AI is simpler when you understand who the users are and how they behave with AI driven experiences. We conduct AI UX research that uncovers specific insights into your AI ecosystem - be they customers, users or partners.

INSIGHTS AND ANSWERS
  • Who are your AI users, what are their journeys and goals?
  • When is your audience using your AI products, and what are their experiences?
  • What insights do our stakeholders expect to receive from our analytics?
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— GET IN TOUCH WITH US

HOW WE DO IT

  1. 1

    Start with AI UX discovery workshops to capture current knowledge your stakeholders and team have about your AI users.

  2. 2

    Conduct AI UX research to gather indepth qualitative and quantitative data. This includes: interviews, survey research, ethnographic research, focus groups, data analytics, and other research techniques.

  3. 3

    Analyse and synthesize the research data into the key insights that will drive product strategies.

  4. 4

    Communicate those AI UX research findings to the team in a visual format that brings the insights to life and has a lasting impact in your AI product definition.

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WHAT YOU GET

You'll find deep insights into your AI users and their specific experiences. You'll get:

  • Data visualizations that captures the AI UX research findings in an engaging form that can be shared throughout the organization. This communication will keep the users top-of-mind during planning, design, and development.
  • Clarity on who your AI users are, how they think, and what they need to complete journeys and achieve their goals.
  • Validation of assumptions about your AI users; clarity on the user stories; and new insights into opportunities to surprise and delight them.
  • Accelerate your organization's digital transformation; reduce risk from employee churn and reduced focus.

Ways we can work with you

UX project teams
PROJECT TEAMS

Fully supported, project-based team with a strategy and set deliverables, following our proven processes.

UX staff augmentation
AUGMENTED TEAMS

One or more of our people integrated into your team to enhance and supplement your activities.

bespoke and custom ux teams
BESPOKE TEAMS

Mature teams in your organization, ready to deliver and scale up against your roadmap.

UX coaching and mentoring
COACHING & MENTORING

Experts who work hand in hand with your team, transferring valuable skills and knowledge in the process.

SELECTED PROJECTS
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Clients we've helped with Intentional Experiences
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Our foundation
Experience thinking perspective

Experience Thinking underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.

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