Akendi's UX and CX design portfolio spans a wide range of industries including healthcare and medical devices, financial services and banking, telecommunications, energy and utilities, government and public services, real estate and construction, professional associations, education, technology and SaaS, consumer goods, sports and entertainment, and brand design. Notable clients include Broadridge Financial Solutions, NYC Department of Education, McAfee, AMD, ARM, Unicef, YMCA, Staples, Shell, and Cineplex. With offices in New York, Toronto, Ottawa, and London, Akendi serves enterprise, government, and growth-stage organizations across North America and the United Kingdom.

Yes. Akendi has extensive experience in all three sectors. In healthcare, case studies include user research and usability testing for Medavail's pharmacy kiosk and brand experience design for the Canadian Partnership Against Cancer's national health programs. In financial services, notable projects include UX design for Broadridge Financial, user research and UX design for the Royal Bank of Canada's rewards platform, employee experience journey mapping for Credit Suisse, persona research and journey mapping for Blueshore Financial. For government, Akendi has delivered UX design for municipal, regional, and state clients including the NYC Department of Education, City of Markham, York Region, and Ontario Centres of Excellence. Akendi's New York office serves US-based enterprise and government clients, with the full depth of North American portfolio experience available to every engagement.

The case studies page includes a filter that lets you browse work by service type: Everything, Innovation and Strategy, Experience Research, Experience Design, and Experience Testing. This makes it easy to surface projects that match the kind of help you are looking for. You can also navigate to dedicated industry sections through the Work menu, which includes Healthcare, Government and Public Services, Finance and Insurance, Telecom, Energy and Utilities, Associations, Real Estate and Construction, and a full client list. If you want to discuss a specific challenge and explore whether Akendi has directly relevant experience — including confidential work that cannot be shown publicly — the team in New York is available through the Contact page to walk you through relevant project examples under NDA.

Experience Thinking is Akendi's proprietary methodology that integrates brand experience, content strategy, product design, and service design into a single coherent framework. Rather than treating UX as an isolated deliverable, Experience Thinking ensures that every touchpoint in a user's journey — digital or physical — is intentionally designed to reinforce organizational goals and meet real user needs. In practice, this means combining user research, journey mapping, service blueprinting, and iterative usability testing to deliver measurable outcomes. Case studies across healthcare, finance, telecom, and government demonstrate how this integrated approach drives improvements in task completion rates, user satisfaction, digital self-service adoption, support cost reduction, and time-to-launch confidence.

Akendi establishes success metrics with each client at project outset so outcomes are measurable and reportable. Quantitative measures include task completion rates, time-on-task improvements, error rate reductions, support ticket deflection from improved self-service, digital channel adoption rates, and post-launch engagement data. Qualitative measures include user satisfaction ratings from moderated usability testing, stakeholder confidence in validated design directions, expert accessibility compliance scores against WCAG 2.1, and team-level design capability improvements from embedded coaching. For financial services and banking clients, ROI is often expressed as reduced call centre volume or improved digital conversion. For government clients, AODA Section 508 accessibility compliance is a mandated success criterion tracked at every milestone.

Akendi offers a comprehensive range of UX and CX design services from its New York office, including: UX research and user research (contextual inquiry, ethnographic studies, diary research, surveys), usability testing and expert usability reviews, information architecture, web UX design, product UX design, service design and service blueprinting, CX strategy and journey mapping, digital transformation strategy, AI UX design, brand experience design, annual report and corporate communication design, ESG sustainability report design, UX staff augmentation (embedded researchers and designers), UX training and workshops, and front-end web development. Engagements are tailored to the client's sector, team structure, and stage — from discovery research through design validation and post-launch optimization.