Be responsive and responsible
Citizens today expect fast, convenient, personalized service. Improve the experience you deliver — with full accountability.
Organizational complexity holds back service improvements
Bureaucratic structures, strict regulations and public accountability make it tough for governments and public service providers to improve the ways they support citizens and deliver services. But change is essential if you want to keep pace with people’s changing lives.
See all citizens
Gain insight into what citizens want and need so you can provide a service experience that’s easy, efficient and tailored to them.
Connect with your organization’s purpose and create a roadmap for change that will help achieve your most important goals.
Get things done
Rely on proven design processes to build momentum, implement effectively and strengthen your bonds with the citizens you serve.
Everything in government needs to centre on citizen experiences.
Tedde van Gelderen
Strategy, User Research & Web UX Design
Ontario Centres of Excellence
User Research & Web UX Design
Designing Better for Different Mental Models
By Michelle Brown
There’s no such thing as easy to use for everyone. I’ve bought many transportation tickets in my life before. I’ve even muddled my way through machines where I couldn’t read the language. I have a great...
Responsive Web Experience Design
Web UX Design
Projects for governmentView projects
Government clients we've helped
City of Edmonton
City of Markham
Dwr Cymru - Welsh Water
Government of Canada
HM Revenue & Customs
Legislative Assembly of Ontario
Library of Parliament
University of Toronto
The Cabinet Office
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.