Everyone is talking UX

By Leo Poll

22.08.2017

And if they are not then they should! Why? Because the creation and/or delivery of a customer/user experience is team work. Just think of all the skills that are involved to develop an experience that fits your end-user as a glove. Just...

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Skip the line, skip some of life

By Hamilton Hernandez

20.07.2017

I have mostly positive feelings about skip-the-line apps and websites like Ritual, BonApp, Hangry, Starbucks, and Skip The Dishes, among others. But I have started noticing changes in my daily routine that I am afraid might be...

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The Three Steps to Time Management Success

By Michelle Brown

13.07.2017

I’m going to break a bit from my usual discussion of improving experiences to talk about a more universal topic: time management. This is essentially a basic human life skill. Despite that, a lot of people struggle with...

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Are Luxury Features Always Better?

By Sanaz Hafezi

11.07.2017

I started my morning just like any other; I woke up, did my morning routine, and had quality family bonding time discussing the topic of German luxury cars at the breakfast table. As my family was swooning over the styling and...

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How to Make Your Museum Exhibit Stand Out

By Daniella Briotto Faustino

06.07.2017

  It is a fact that museums have always amused me. Since I was a little girl, I would spend hours viewing paintings, sculptures and historical artefacts with my family and friends. In some cases, the art pieces viewed would create an...

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The Misconception of Age & Tech Savviness

By Dan Iaboni

20.06.2017

When we think of tech-savvy users, we probably imagine a younger person. This misconception is due to the incorrect belief that older users do not want or cannot use technology. But from my time conducting research at Akendi, and from...

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The Big Friendly Giant of UX

By Maya Levin

06.06.2017

  You have a BIG project with lots of problems to analyse and solve. Your nerves are buzzing and you need someplace or something reassuring and friendly. Your computer is too time-consuming and paper is too restrictive. You don’t...

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Creating a Space for Design Thinkers, Part 3

By Maya Levin

16.05.2017

Nothing gets work done like a good, solid deadline. Menial tasks tend to get left aside, and sometimes, large projects get postponed due to their daunting and stressful nature. The Akendi Ottawa office move was no different. We...

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Web Typography: Top 3 Tips

By Siobhan Kennedy

20.04.2017

Have you ever come across a website with absolutely terrible typography? Chances are you didn’t stick around too long. Following some basic steps and guidelines will help designers make sound decisions when it comes to web...

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The Art of Asking Questions

By Hamilton Hernandez

18.04.2017

Surveys, interviews, usability tests and other UX research methods are meant to elicit information to help us clearly understand a user/customer, their needs and their experience when using a service/product; to find the best...

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Don’t let the old stop the new!

By Leo Poll

13.04.2017

A little while ago Michelle wrote on this blog how bad usability nearly turned her to crime and I am sure she is not alone. However, good insight-driven UX can also prevent crime. Take music streaming. I don’t know whether you have...

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It is not child’s play

By Foong Ling Chen

30.03.2017

Last Fall, while I was in San Francisco, my friends and I made a stop in Menlo Park. We went to see an exhibition designed by teamLab, a collaborative group of artists specializing in digital experimentation. We unanimously agreed that...

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Is Pretty Food Good Food?

By Maya Levin

16.03.2017

A few months ago, a colleague of mine told me Uber was going to start a delivery service: UberEats. We were excited. As soon as the app became available in Ottawa, we placed our first order for our Akendi Friday Lunch. We browsed the...

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Why UberEATS Is Ruining the Restaurant Experience

By Dan Iaboni

09.03.2017

Growing up in the suburbs of Toronto, we would get dinner delivered every couple of weeks when my parents were too tired or busy to cook.  In those days the dinner options were limited. You either ordered Chinese, or pizza.  Now, thanks...

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Transit Usability Issues Force Me to Turn to Crime

By Michelle Brown

16.02.2017

I have a confession to make. I’m a little obsessed with transit systems. Though at this point I think it’s a time honoured tradition at Akendi: NYC, GO Transit, and TTC. I recently went to visit my sister in Sydney, Australia. I...

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Closing Communication & Workflow Gaps with Technology

By Cindy Beggs

31.01.2017

The original title I was going to give this post was:  “Better Communication or More Tools?  Pick One.”  I chose the other title because I think it’s less flippant and often when gaps in communication and workflow are addressed with...

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