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General

Curious facts and insights about user and customer experience from the team at Akendi. From UX principles to thought-leadership around creating intentional experiences, our collection of General UX blogs covers everything from recent events to musings and seasoned advice.

Designing for Most People, Most of the Time

By Tedde van Gelderen

This post is somewhat different from my other posts. It's a conversation I've had with design teams quite a few times over the years, this last...

Design

Using the principles of experience thinking to reduce ‘no-shows’ in healthcare

By Leo Poll

It is a shocking statistic and a pure waste of precious (and stretched) resources: more than 15 million general practice appointments are missed...

General

How to write a UX ITT/RFP/RFQ?

By Leo Poll

As an agency, we see a lot of requests for proposals (ITTs, RFQ, ...). The quality of these RFPs differs greatly and seems to be directly linked...

General

Fact & Fiction: Tell a Story with Research Data

By Cassandra Wiesner

Have you ever been in a situation where you have a 100 slide deck to present in 60 minutes? Listen, we have all been there at some point, but I...

Design

UX teams and software vendors in healthcare settings – a workshop

By Philip Watson

Last month we at Akendi got the opportunity to speak to UX colleagues working in life science settings. At the 2021 UXLS conference, organised by...

Design

On Compassion and Conway’s Law

By Philip Watson

Have you ever sat in a team meeting of a large website restructuring project and wondered Ã¢â‚¬Å“What are we all doing here?Ã¢â‚¬Â If so...

General

Using Ecosystem Diagrams For Insight and Understanding in Experience Design

By Scott Plewes

In order to redesign a product or service, you need to understand the system context in which it is being used and the opportunities for changing...

Build

A New UX Training Community: Experience Thinkers

By Siobhan Kennedy

To kick off our training in 2021, we're sharing an interview with Tedde van Gelderen, President and Founder of Akendi and Experience Thinkers...

Design

Hiring the Right UX Professional

By Dan Iaboni

Hiring is always exciting but comes with a sense of trepidation. Growing your team and bringing in new perspectives and skills can be...

General

The Sweet Spot – Participant Numbers in Qualitative UX Research

By Cassandra Wiesner

Being a UX designer I conduct a lot of qualitative research, from developing personas and journey maps to validating websites and products. There...

General

Improving on “We Didn’t Ask that Question” in User Research

By Tedde van Gelderen

As a user researcher, part of the work is communicating the results of our research. And to get to that moment, we engage with users and...

General

Digital inclusion and service delivery in post-covid world – workshop insights

By Philip Watson

On 30th of April, 2020, Akendi & CW successfully facilitated an online discussion on “Adjusting business service delivery to a changed world...

General

Making the Urgent Case for User Research

By Dan Iaboni

A common ask from clients and students is for me to help them explain the reasons for conducting user research within their organization. While...

General

3 Real-Life Examples of Simple UX Design Solutions

By Michelle Brown

It's easy to call out bad design - there's a lot of it. But finding and appreciating examples of good design can feel challenging. We...

Design

Mixology Meets UX: A Martini Recipe With An Akendi Twist

By Dan Iaboni

The art of mixology and UX design have a lot in common. Both balance art and science to create a pleasing experience. A mixologist combines...

General

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