The Case for Usability Testing
Every year we do lots of usability testing on products that are in various states of design and/or development. Many are already in market, and in...
Read moreCustomer Experience
Every year we do lots of usability testing on products that are in various states of design and/or development. Many are already in market, and in...
Read moreWho doesn't love a good reward card? Discounts or money back on products, which I am going to buy regardless, seem good to me. Sure, I know it is...
Read moreWe often travel for the work that we do here at Akendi, so hotel and travel arrangements are nothing new to us. It becomes routine after a while...
Read moreAs an advocate of Experience Thinking, a framework that among other elements introduces the human as a stakeholder throughout the development of...
Read moreAs Canadians, we are well-known for apologizing for things even when they aren't our fault. As human beings, we are often surprised when something...
Read moreProduct Innovation never ceases to amaze me. I was given a nice box with a couple of artisan English ales over Christmas. The packaging, the shape...
Read moreRecently, I enjoyed a fantastic vacation in the tropics with my family. The travel was long, with three connections and over twelve hours in...
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