Top 10 UX Blogs of 2017

Top 10 UX Blogs of 2017

  To celebrate the new year we’ve rounded up our top 10 most read blogs of 2017:   The Art of Asking Questions: The quality of the information relies entirely on the quality of the questions we ask.  This article explains the fundamentals of using open and closed questions to elicit quality information necessary in UXContinue Reading

How to Create a Space for Design Thinkers, Part II

How to Create a Space for Design Thinkers, Part II

In my last blog post, I talked about creating an interior space through the lens of User Experience Design (UXD). This perspective introduced the concepts of budget, circulation, and communication that would affect Akendi Ottawa’s exciting move to a new office space. At this point in time, we have secured a physical space, and areRead more

The Inverted UX Funnel: Or The Cost/Benefit Of UX Work

The Inverted UX Funnel: Or The Cost/Benefit Of UX Work

Today I came back from a lunch where I talked with a potential client about their product. This was a first conversation so most of the time was spent discussing what their software and business was and what I could do to help improve the user experience. I enjoy these conversations as we’re not gettingRead more

Menus, Navigation, Pages, Content Structure: Which one of these things doesn’t “belong”?

Menus, Navigation, Pages, Content Structure: Which one of these things doesn’t “belong”?

I think information architecture, (IA), is a fascinating topic and an IA is a very fulfilling thing to construct.  So why is it that, during the design process, so many conversations about IA quickly turn into conversations about menus, navigation, interaction design, or worse, what the pages will look like with all those labels onRead more

It’s True: Users Don’t Know What They Want

It’s True: Users Don’t Know What They Want

Users don’t know what they want; this is a fact of user research. Of course, it would be great to be able to ask users “How would you design this?” or “Where would you place this call to action?” or “What do you want to see in this design?” and get beautifully articulated answers thatRead more

Journey Mapping My Commute to Work

Journey Mapping My Commute to Work

An Authentically Torontonian Example of Journey Mapping Last week, I participated in ‘Experience Mapping’, a course offered as part of Akendi’s UX Training and Certification program. The course covered the theory, principles and research methodologies behind experience mapping – an innovation technique used to gain better understanding of a user’s overall experience and identify areasRead more