Tag Archives: Task Analysis

Experience Mapping VS. Task Analysis

Experience Mapping VS. Task Analysis

Experience Mapping is becoming an increasingly popular tool in the UX world.  They are often used to gain a better understanding of the overall customer/user experience across all platforms and touchpoints. Creating an experience map can help organizations pinpoint gaps in the overall customer/user experience, which makes it easier to identify areas for product innovation. Read more

Not All Errors Are the Same

Not All Errors Are the Same

While driving the other day I tried to switch the radio station using the controls on my steering wheel.  Instead, I accidentally redialed a friend.  Depending on the mode, the controls that are used to control the radio stations are the same controls that are used to control the phone.  It wasn’t a big deal,Read more

Solving the Right Problem: The Importance of Task Analysis

Solving the Right Problem: The Importance of Task Analysis

I had the pleasure of attending this years’ ACM CHI conference on Human Factors. I tore myself away from the excitement at the Akendi booth (yes, we were there if you missed us!) to attend a workshop lead by Don Norman, UX thought leader, design critic and author or The Design of Everyday Things. OneRead more

Experience Mapping vs. Task Analysis

Experience Mapping vs. Task Analysis

Experience Mapping is becoming an increasingly popular tool in the UX world.  They are often used to gain a better understanding of the overall customer/user experience across all platforms and touchpoints. Creating an experience map can help organizations pinpoint gaps in the overall customer/user experience, which makes it easier to identify areas for product innovation. Read more