Paxton Access

MAKING INTUITIVE ACCESS SYSTEMS THAT WORK THROUGH TEAM ENABLEMENT

team coaching and training paxton access

Akendi's team supported the creation of a user-friendly configuration and management portal for an extensive product catalog, resulting in increased efficiency, productivity, and profitability.

PROJECT

Embedded Team Support, Stakeholder Research, Expert Review, In-house Training

INDUSTRY
REAL ESTATE & CONSTRUCTION Case study | PDF

Akendi's team supported the creation of a user-friendly configuration and management portal for an extensive product catalog, resulting in increased efficiency, productivity, and profitability.

team coaching and training paxton access

The project achieved great results in refining the UI of our Paxton10 building intelligence system. The Akendi team provided excellent communication and explained the complex principles of UX quickly and in a way that was easy to understand. This resulted in a simplified and positive experience for our customers and has given us a great foundation for positioning UX at the forefront of all product development projects.


Client, Paxton Access
team coaching and training paxton access
THE CHALLENGE

Paxton Access designs IP access control, door entry technology, and smart building systems and exports its smart building technology to more than 60 countries worldwide. Paxton Access was embarking on a refresh of one of its core products to simplify functionality and launch a new version that would deliver a better user experience and feature new smart building technology and security applications. Realising that many of their in-house designers had limited knowledge of UX design principles, Paxton Access’ was looking for an experienced UX coaching and training provider to run an onsite training programme, carry out an extensive review of the user interface, and make recommendations for improvement.

UX team coaching and training paxton access

The project achieved great results in refining the UI of our Paxton10 building intelligence system. The Akendi team provided excellent communication and explained the complex principles of UX quickly and in a way that was easy to understand. This resulted in a simplified and positive experience for our customers and has given us a great foundation for positioning UX at the forefront of all product development projects.


Client, Paxton Access
team coaching and UX training paxton access team coaching and UX training paxton access
OUR APPROACH

Once the training courses were completed, Akendi completed a heuristic evaluation of the website interface and a detailed review of the Paxton 10 system from a usability perspective, which revealed over 200 areas for improvement. The review confirmed that Paxton’s website was overly complicated which was impacting end-user engagement with different products, and resulting in high drop-off rates. Akendi presented its findings to Paxton’s management team so they could be incorporated into the company’s overall product development programme.

As a result of the consulting provided by Akendi, UX design is now at the heart of product development projects from the outset. Paxton’s product management portal and user interface now provide users with a positive experience and access across multiple devices, helping reduce revenue loss and making internal processes more efficient. Additionally, outsourcing enabled Paxton to confirm its product development strategy was in line with customer expectations and was executed logically and within achievable timescales.
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