Public Service User Research, UX Design Work, Toronto, Ottawa, Canada

Work

Government

GOVERNMENT UX:
RESPONSIVE AND RESPONSIBLE

Today's citizens expect fast, convenient, and personalized service. Elevate the experience you deliver, ensuring responsiveness at every step.

THE CHALLENGE

Organizational complexity slows down service improvements

Bureaucratic structures, strict regulations, and public accountability challenge governments and public service providers in enhancing citizen support and service delivery. Embracing change is essential to keep pace with people's evolving lives.

Everything in government must revolve around enhancing citizen experiences.

TEDDE VAN GELDEREN President, Akendi

City of Markham

City Website Strategy, User Research & Web UX Design

Grey County

Tourist Web UX Design

Blog

The Art of Asking Questions in UX Research

By Hamilton Hernandez

Surveys, interviews, usability tests and other UX research methods are meant to elicit information to help us clearly understand a user/customer, their needs and their experience when using a...