BE RESPONSIVE AND RESPONSIBLE

Citizens today expect fast, convenient, personalized service. Improve the experience you deliver — with full accountability.
THE CHALLENGE

Organizational complexity holds back service improvements

Bureaucratic structures, strict regulations and public accountability make it tough for governments and public service providers to improve the ways they support citizens and deliver services. But change is essential if you want to keep pace with people’s changing lives.

OUR RECOMMENDATIONS

1

SEE ALL CITIZENS

Gain insight into what citizens want and need so you can provide a service experience that’s easy, efficient and tailored to them.
OUR RECOMMENDATIONS

2

BE PURPOSEFUL

Connect with your organization’s purpose and create a roadmap for change that will help achieve your most important goals.
OUR RECOMMENDATIONS

3

GET THINGS DONE

Rely on proven design processes to build momentum, implement effectively and strengthen your bonds with the citizens you serve.

Everything in government needs to centre on citizen experiences.

TEDDE VAN GELDEREN President, Akendi
CLIENTS WE'VE HELPED WITH INTENTIONAL EXPERIENCES
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CLIENTS WE’VE HELPED
  • Canadian Institute for Health Information
  • City of Edmonton
  • City of Markham
  • Canada Revenue Agency
  • Elections Canada
  • Grey County Tourism
  • Innovation, Science & Economic Development Canada
  • Health Canada
  • Legislative Assembly of Ontario
  • Library of Parliament
  • Natural Resources Canada
  • NHS
  • NYC Department of Education
  • Ontario Centre of Innovation
  • Ontario Ministry of Labour
  • Service Canada
  • York Region

How can we help_hand help you?