York Region

A USER-CENTRED WEBSITE BRINGS RESIDENTS CLOSER TO MUNICIPAL GOVERNMENT

york region website redesign

The Regional Municipality of York improves residents' access to government services and creates a sense of pride with the transformation of its website.

PROJECT

Web Strategy, User Research, Responsive Web UX Design, Usability Testing, Front-end Development

INDUSTRY
GOVERNMENT & PUBLIC SERVICES Case study | PDF

The Regional Municipality of York improves residents' access to government services and creates a sense of pride with the transformation of its website.

york region website personas

The website's intuitive navigation makes it much easier to find important information. With a responsive design that adjusts for easy viewing on any device, the new website is convenient and accessible.


Bill Fisch, York Region Chairman & CEO
york region website redesign
THE CHALLENGE

The Regional Municipality of York (York Region) is home to a growing and diverse population in the Greater Toronto Area. Consisting of nine towns and cities, York Region has a complex municipal government structure. To serve its disparate population better, it needed a new means of sharing information and resources with residents.

york region website wireframes

The website's intuitive navigation makes it much easier to find important information. With a responsive design that adjusts for easy viewing on any device, the new website is convenient and accessible.


Bill Fisch, York Region Chairman & CEO
york region website personas york region website wireframes
OUR APPROACH

To provide residents with better access to services and information Akendi redesigned York Region’s website. The information architecture, built around government departments, was restructured to support the way users actually look for information. The visual design was created to reflect York Region’s landscape and community, giving a positive, professional and welcoming feel for residents, businesses and developers. A responsive design was developed to allow residents greater access to municipal resources.

York Region’s website is now service-based and user-centred making it quicker and more efficient for residents to find municipal information and resources. The bright colours, clean layout and vivid photography inspire pride in the Region and engage users as they interact with the website. York Region is pleased with the website transformation and has praised Akendi’s work in helping York.ca earn several awards for its design.
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