Service Design
Toronto - Apr, 2019

UX training
UX training and certification

Check out our upcoming Service Design training dates:

Service Design
9 Apr

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Having a good product is not enough to be successful. Learn how to design service experiences that optimize engagement at each point of experience. Map your internal processes alongside the external experiences to optimize service delivery for your audience.

All participants are asked to bring a laptop (if possible) when attending the Service Design course.

What You Will Learn

  • What service design is and how it relates to other types of experience design
  • Principles, tools, and methods for service research, design, and testing
  • Approach to designing for a multichannel service delivery
  • Techniques to uncover the service components where growth opportunities exist
  • How to build lifecycle thinking into the service design processes of your organization
  • Hands-on experience utilizing service design principles
Service Design Course Outline

Introduction

  • Understanding services
  • How companies benefit from a service-derived business model
  • Principles of service design
  • Service vs. other types of experience design
  • Service experience characteristics

Elements of the service experience

  • The front stage of the service experience
  • Personas, scenarios, journeys and lifecycle
  • Experience points and connectors
  • The backstage of the service experience
  • Ecosystems of services

Service design process

  • The people, teams and skills needed for service design
  • Innovation and strategy for services
  • Service research techniques and artifacts
  • Service design
  • Service blueprinting
  • Service testing and delivery

Service Design in the Organization

  • The business impact
  • Service design application in roadmaps
  • How to align and integrate the organization through service design

Course duration

1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.



Service Design
9 Apr

More Toronto courses

Is this training right for me?

We assume little awareness of the user experience & usability field. Our courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software applications like Photoshop or Axure.

Akendi ux training toronto

Venue

WeWork

240 Richmond St W
Room 1B
Toronto, ON
M5V 1V6

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Cancellation Policy

Training program cost is per person as stated with a minimum 4 participants per course. Akendi reserves the right to cancel a scheduled training session up to 5 business days prior to the training if a minimum class size of 4 participants has not been attained. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.

A full refund is provided if you cancel more than 4 weeks prior to training start date. We provide a 50% refund between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date.

If paying by invoice and you have to cancel a course, a credit note will be issued. If after application of the credit note there is a remaining balance, you must pay the outstanding amount.


Copyright & Recording

All Akendi course materials are copyrighted and owned exclusively by Akendi Inc. Each participant of our training courses agrees not to copy, modify or publish training materials and handouts.

Akendi does not allow any audio / visual recording of any kind in our training sessions.


Training questions? See our FAQ section, contact training@akendi.com
or +1.416.855.3367 x0

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Thank You!

for you interest in our courses.

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What past attendees have said

“Defines importance of user experience for organisations and introduces a process for UX.”

Participant,
Intro to UX Design and Experience Thinking

WE HAVE SUCCESSFULLY TRAINED OVER
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Practitioners in UX Design, Research & Testing
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Training questions? See our FAQ section, contact training@akendi.com
or +1.416.855.3367 x0

UX Certifications

User experience Designer™ (CXD™) Certification

User experience Researcher™ (CXR™) Certification

UX Certification Courses

Intro to User
Experience Design
& Experience Thinking
User Experience Research
Information Architecture
Interaction Design
Visual Design for User Experiences
Experience Mapping
Service Design
Usability Testing
Days
  • 5
  • 5

UX Certifications

User Experience Designer™ (CXD™) Certification

This is our design program. Courses cover experience design to give the UX designer a deep and comprehensive understanding of a UX design process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exam.

User experience Researcher™ (CXR™) Certification

This is our research program. Courses cover research and testing to give the UX researcher a deep and comprehensive understanding of a UX research process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exams.

UX Certification Course list

Introduction to User Experience Design
& Experience Thinking™
User Experience Research
Information Architecture
Interaction Design
Visual Design for UX
Experience Mapping
Service Design (can be part of CXD)
Usability Testing (2-days)
Days
  • 5
  • 5