Connected Places Catapult

VIRTUAL EXPERIENCE TEAM HELPS BUILD DEVELOPMENT PLANNING INTERFACE

cpc intranet redesign

Having Akendi embedded in their agile delivery team allowed Connected Places Catapult to deliver high-quality, user-tested product changes.

PROJECT

Virtual Experience Team, UX Design, UI Design, Usability Testing

INDUSTRY
GOVERNMENT & PUBLIC SERVICES Case study | PDF

Having Akendi embedded in their Agile delivery team allowed Connected Places Catapult to deliver high-quality, user-tested product changes.

cpc intranet information architecture

Akendi is a hands on proactive support that enabled the project to be delivered to a high quality and mutual success.


Belinda Tucker, Project Manager - CPC
cpc intranet redesign
THE CHALLENGE

CPC were in the final stage of a GovTech project in collaboration with the London Borough of Waltham Forest. They reached out to Akendi for usability testing and design support for BuildUp, a prototype development planning web app.

Akendi is a hands on proactive support that enabled the project to be delivered to a high quality and mutual success.


Belinda Tucker, PROJECT Manager - CPC
cpc intranet information architecture
OUR APPROACH

What they got was the full range of Akendi services, all for the cost of a single contractor. While one colleague supported the CPC delivery team with design support and usability testing, other Akendians provided project management and visual design on an ad-hoc basis. The approach involved hitting the ground running in week 1, absorbing all prior research and agreeing on a test plan. Several rounds of formal and informal usability tests were conducted in the weeks that followed, with Akendi working closely with the development team to highlight problems, create solutions and implement changes to the architecture and interface.

Akendi was delighted to be able to contribute a full research report and strategic assets in the form of validated personas and journey maps. Should the tool be taken to production, these will form an excellent basis for future user-focused decision making.
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