Identify interaction flaws early
De-risk the service experience by identifying weaknesses in usability. Pinpoint areas for service design improvement and optimization.
Do you need to increase uptake?
Work more effectively?
We create innovative service experiences
for your customers, users and clients.
What we do for you
We create remarkable service experiences
From service design, product design, portals and apps, to enterprise software, we deliver to the most critical challenges: making it useful, usable, and enjoyable.
International UX Design &
Service Research Reach
Work with us globally
With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative design culture enables us to add greater value to your initiatives.
Great products and services experiences meet real human needs. That's why we involve end-users throughout every stage of the experience design process for your software, services, mobile app or portal.
Who We Are
Service Experience Design & UX Experts
Akendi brings together strategy, research, design and testing expertise all under one roof to help you enhance the service experience across multiple experience channels.
Videos & Talks
From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.
How We Do It
The Experience Thinking™ method
To make a great idea a success in the hands of users, customers and clients, we elevate your creation process by involving customers and users as meaningful contributors early in the design cycle.
in UX Design, Usability Testing, Experience Mapping and more.
We help take the guesswork out of the design process by validating user experience designs through research and testing with real users. This ensures you have a clear picture before any ideas reach the build stage.
From start-up ventures to Fortune 500 companies, we have created success across a wide range of industries.
Our Industry Expertise
Our UX expertise is deep and diverse
Akendi has extensive industry specific service design expertise in SaaS, Mobile, Finance, Portals & Intranets, Government, Non-for-Profit and others.
UX Training & Certification
We offer training and certification in user experience design and research.
The Telco Experience
Uncovering Canadian Telco Customer Experience Insights.
Click to Download our Report!
Our UX whitepapers share practical insights into customer and user experience creation.