Understand the value of experience design, its place in the product development process and how to successfully bring it into your organization. Discover how integrating a user centered approach will help you deliver more meaningful experiences.
What You Will Learn
User and customer experiences, what are they?
The components of an effective UX research and design process
How to leverage the UX design process to create remarkable experiences
Techniques to balance business, customer and user requirements
Strategic experience thinking principles and best practices
Hands-on experience utilizing UX process steps
Introduction to UX Design Training Outline
What is a user experience (UX), what is usability?
Overview of the process to design remarkable experiences
Why would you apply these tools and techniques?
Design processes: comparing Design Thinking, Lean UX, Agile UX and User Centered Design
User Experience Design & Research
User research techniques
UX design phases and how they relate
Defining and measuring UX success metrics
Introducing Experience Thinking into the organisation
The Experience Lifecycle
UX change management
UX maturity in organisation
1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.
We assume little awareness of the user experience & usability field. Our courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software applications like Photoshop or Axure.
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Things don't always work out! After you register, if something changes and you have to cancel:
- 30 business days prior to the start date the fee is totally refundable minus a 5% administration fee.
- 20 business days prior to the start date is 50% refundable, plus a 5% administration fee.
- 10 business days before training start day, no refund. Acceptance of transfer of dates is at Akendi's discretion and may incur a nominal fee.
Also, we require a minimum of four participants for a course to go ahead.
In the unlikely event that we do not attain the minimum class size, we retain the right to cancel the course. If this happens, we will inform participants at least five business days before the course date and either issue a full refund or re-book your course to a later date, if preferred.
Training questions? See our FAQ section, contact firstname.lastname@example.org or +1.416.855.3367 x0
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Akendi is a human experience design firm, leveraging equal parts
experience research and creative design excellence. We provide
strategic insights and analysis about customer and user behaviour and
combine this knowledge with inspired design. The results enable
organizations to improve effectiveness, engage users and provide
remarkable customer experiences to their audiences.
Akendi is an Experience Thinking™ innovation firm in user experiences. We are a usability and ux training provider for teams, companies and organizations. Delivering in Toronto, Montreal, Ottawa, and your office in Canada.