Experience mapping
Toronto - Jun, 2019

UX training
UX training and certification

Check out our upcoming Experience Mapping training dates:

Experience Mapping
24 Jun

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From initial product introduction to recycling and service cancellation, grasping the end-to-end experience lifecycle is a critical factor in the success of a product or service experience. Uncover expectations, pain points, and opportunities and translate these insights to design innovations.

What You Will Learn

  • What experience and journeys maps are
  • Experience mapping techniques and principles
  • Guidelines for integrating experience lifecycle thinking into your process
  • Possible experience mapping outcomes
  • How to use experience maps as a tool for organizational change
  • Hands-on experience utilizing mapping principles
Experience Mapping Training Outline

Introduction

  • Dissection of experiences
  • What makes an experience remarkable?

Experience and Journey Mapping

  • What it is, why to do it, when, by whom, how
  • Experience map components
  • Types of experience maps

Experience Mapping Research

  • Research techniques
  • Research analysis
  • Validating the map with users and customers

Visualizing and communicating maps

  • Layouts and delivery
  • Communication

Using Experience Maps in the Organisation

  • Experience mapping as an innovation technique
  • Breaking silos within the organization

Course duration

1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.



Experience Mapping
24 Jun

More Toronto courses

Is this training right for me?

We assume little awareness of the user experience & usability field. Our courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software applications like Photoshop or Axure.

Akendi ux training toronto

Venue

WeWork

240 Richmond St W
Room 1B
Toronto, ON
M5V 1V6

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Cancellation Policy

Training program cost is per person as stated with a minimum 4 participants per course. Akendi reserves the right to cancel a scheduled training session up to 5 business days prior to the training if a minimum class size of 4 participants has not been attained. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.

A full refund is provided if you cancel more than 4 weeks prior to training start date. We provide a 50% refund between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date.

If paying by invoice and you have to cancel a course, a credit note will be issued. If after application of the credit note there is a remaining balance, you must pay the outstanding amount.


Copyright & Recording

All Akendi course materials are copyrighted and owned exclusively by Akendi Inc. Each participant of our training courses agrees not to copy, modify or publish training materials and handouts.

Akendi does not allow any audio / visual recording of any kind in our training sessions.


Training questions? See our FAQ section, contact training@akendi.com
or +1.416.855.3367 x0

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What past attendees have said

“This information enables me to be a “champion” for UX within my organisation.”

Participant,
Introduction into User Experience Design

WE HAVE SUCCESSFULLY TRAINED OVER
2580
Practitioners in UX Design, Research & Testing
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Training questions? See our FAQ section, contact training@akendi.com
or +1.416.855.3367 x0

UX Certifications

User experience Designer™ (CXD™) Certification

User experience Researcher™ (CXR™) Certification

UX Certification Courses

Intro to User
Experience Design
& Experience Thinking
User Experience Research
Information Architecture
Interaction Design
Visual Design for User Experiences
Experience Mapping
Service Design
Usability Testing
Days
  • 5
  • 5

UX Certifications

User Experience Designer™ (CXD™) Certification

This is our design program. Courses cover experience design to give the UX designer a deep and comprehensive understanding of a UX design process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exam.

User experience Researcher™ (CXR™) Certification

This is our research program. Courses cover research and testing to give the UX researcher a deep and comprehensive understanding of a UX research process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exams.

UX Certification Course list

Introduction to User Experience Design
& Experience Thinking™
User Experience Research
Information Architecture
Interaction Design
Visual Design for UX
Experience Mapping
Service Design (can be part of CXD)
Usability Testing (2-days)
Days
  • 5
  • 5