Service Design
London (UK) - Nov, 2020

UX training
UX training and certification

Check out our upcoming Service Design training dates:

Service Design
24 Nov

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Having a good product is not enough to be successful. Learn how to design service experiences that optimize engagement at each point of experience. Map your internal processes alongside the external experiences to optimize service delivery for your audience.

All participants are asked to bring a laptop (if possible) when attending the Service Design course.

What You Will Learn

  • What service design is and how it relates to other types of experience design
  • Principles, tools, and methods for service research, design, and testing
  • Approach to designing for a multichannel service delivery
  • Techniques to uncover the service components where growth opportunities exist
  • How to build lifecycle thinking into the service design processes of your organization
  • Hands-on experience utilizing service design principles
Service Design Course Outline

Introduction

  • Understanding services
  • How companies benefit from a service-derived business model
  • Principles of service design
  • Service vs. other types of experience design
  • Service experience characteristics

Elements of the service experience

  • The front stage of the service experience
  • Personas, scenarios, journeys and lifecycle
  • Experience points and connectors
  • The backstage of the service experience
  • Ecosystems of services

Service design process

  • The people, teams and skills needed for service design
  • Innovation and strategy for services
  • Service research techniques and artifacts
  • Service design
  • Service blueprinting
  • Service testing and delivery

Service Design in the Organization

  • The business impact
  • Service design application in roadmaps
  • How to align and integrate the organization through service design

Course duration

1 day, 9:30am – 5:00pm full day session with a one-hour lunch break.



Service Design
24 Nov

More London courses

Is this training right for me?

We assume little awareness of the user experience & usability field. Our courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software applications like Photoshop or Axure.



Venue

Euston Tower
Sydney Room, Level 33
286 Euston Road
London, NW1 3DP
United Kingdom

View on Google Maps


Cancellation Policy

Things don't always work out! After you register, if something changes and you have to cancel:

- 30 business days prior to the start date the fee is totally refundable minus a 5% administration fee.

- 20 business days prior to the start date is 50% refundable, plus a 5% administration fee.

- 10 business days before training start day, no refund. Acceptance of transfer of dates is at Akendi's discretion and may incur a nominal fee.

Also, we require a minimum of four participants for a course to go ahead.

In the unlikely event that we do not attain the minimum class size, we retain the right to cancel the course. If this happens, we will inform participants at least five business days before the course date and either issue a full refund or re-book your course to a later date, if preferred.


Training questions? See our FAQ section, email training@akendi.co.uk
or +44 2035982601

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Thank You!

for you interest in our courses.

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What past attendees have said

“Teaches how information structure influences UX in product design.”

Participant,
Information Architecture

WE HAVE SUCCESSFULLY TRAINED OVER
3500
Practitioners in UX Design, Research & Testing
View Our Portfolio

Training questions? See our FAQ section, email training@akendi.co.uk
or +44 2035982601

UX Certifications

User experience Designer™ (CXD™) Certification

User experience Researcher™ (CXR™) Certification

UX Training Courses

Intro to UX Design
& Experience Thinking
User Experience Research
Information Architecture
Interaction Design
Visual Design for UX
Experience Mapping
Service Design*
(can be part of CXD, ask us!)
Usability Testing
Days
  • 5
  • 5

UX Certifications

User Experience Designer™ (CXD™) Certification

This is our design program. Courses cover experience design to give the UX designer a deep and comprehensive understanding of a UX design process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exam.

User experience Researcher™ (CXR™) Certification

This is our research program. Courses cover research and testing to give the UX researcher a deep and comprehensive understanding of a UX research process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exams.

UX Training Courses

Introduction to User Experience Design
& Experience Thinking
User Experience Research
Information Architecture
Interaction Design
Visual Design for UX
Experience Mapping
Service Design* (can be part of CXD, ask us!)
Usability Testing (2-days)
Days
  • 5
  • 5

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.