Understand the value of experience design, its place in the product development process and how to successfully bring it into your organization. Discover how integrating a user centered approach will help you deliver more meaningful experiences.
What You Will Learn
User and customer experiences, what are they?
The components of an effective UX researcn and design process
How to leverage the UX design process to create remarkable experiences
Techniques to balance business, customer and user requirements
Strategic experience thinking principles and best practices
Hands-on experience utilizing UX process steps
Introduction to UX Design Training Outline
What is a user experience (UX), what is usability?
Overview of the process to design remarkable experiences
Why would you apply these tools and techniques?
Design processes: comparing Design Thinking, Lean UX, Agile UX and User Centered Design
User Experience Design & Research
User research techniques
UX design phases and how they relate
Defining and measuring UX success metrics
Introducing Experience Thinking into the organisation
The Experience Lifecycle
UX change management
UX maturity in organisation
1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.
We assume little awareness of the user experience & usability field. Our courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software applications like Photoshop or Axure.
408 Churchill Ave. N.
Ottawa, ON K1Z 5C6
Training program cost is per person as stated with a minimum 4 participants per course. Akendi reserves the right to cancel a scheduled training session up to 5 business days prior to the training if a minimum class size of 4 participants has not been attained. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.
A full refund is provided if you cancel more than 4 weeks prior to training start date. We provide a 50% refund between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date.
If paying by invoice and you have to cancel a course, a credit note will be issued. If after application of the credit note there is a remaining balance, you must pay the outstanding amount.
Copyright & Recording
All Akendi course materials are copyrighted and owned exclusively by Akendi Inc. Each participant of our training courses agrees not to copy, modify or publish training materials and handouts.
Akendi does not allow any audio / visual recording of any kind in our training sessions.
Training questions? See our FAQ section, contact email@example.com or +1.416.855.3367 x0
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Akendi is a human experience design firm, leveraging equal parts
experience research and creative design excellence. We provide
strategic insights and analysis about customer and user behaviour and
combine this knowledge with inspired design. The results enable
organizations to improve effectiveness, engage users and provide
remarkable customer experiences to their audiences.
Akendi is an Experience Thinking™ innovation firm in user experiences. We are a usability and ux training provider for teams, companies and organizations. Delivering in Toronto, Montreal, Ottawa, and your office in Canada.