From initial product introduction to recycling and service cancellation, grasping the end-to-end experience lifecycle is a critical factor in the success of a product or service experience. Uncover expectations, pain points, and opportunities and translate these insights to design innovations.
What You Will Learn
What experience and journeys maps are
Experience mapping techniques and principles
Guidelines for integrating experience lifecycle thinking into your process
Possible experience mapping outcomes
How to use experience maps as a tool for organizational change
Hands-on experience utilizing mapping principles
Experience Mapping Training Outline
Dissection of experiences
What makes an experience remarkable?
Experience and Journey Mapping
What it is, why to do it, when, by whom, how
Experience map components
Types of experience maps
Experience Mapping Research
Validating the map with users and customers
Visualizing and communicating maps
Layouts and delivery
Using Experience Maps in the Organisation
Experience mapping as an innovation technique
Breaking silos within the organization
1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.
We assume little awareness of the user experience & usability field. Our courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software applications like Photoshop or Axure.
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Things don't always work out! After you register, if something changes and you have to cancel:
- 30 business days prior to the start date the fee is totally refundable minus a 5% administration fee.
- 20 business days prior to the start date is 50% refundable, plus a 5% administration fee.
- 10 business days before training start day, no refund. Acceptance of transfer of dates is at Akendi's discretion and may incur a nominal fee.
Also, we require a minimum of four participants for a course to go ahead.
In the unlikely event that we do not attain the minimum class size, we retain the right to cancel the course. If this happens, we will inform participants at least five business days before the course date and either issue a full refund or re-book your course to a later date, if preferred.
Training questions? See our FAQ section, contact firstname.lastname@example.org or +1.416.855.3367 x0
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Akendi is a human experience design firm, leveraging equal parts
experience research and creative design excellence. We provide
strategic insights and analysis about customer and user behaviour and
combine this knowledge with inspired design. The results enable
organizations to improve effectiveness, engage users and provide
remarkable customer experiences to their audiences.
Akendi is an Experience Thinking™ innovation firm in user experiences. We are a usability and ux training provider for teams, companies and organizations. Delivering in Toronto, Montreal, Ottawa, and your office in Canada.