Training

Experience Mapping

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Experience mapping
Virtual - May, 2020

UX training
UX training and certification

Check out our upcoming Experience Mapping training dates:

Experience Mapping
6 May

More Virtual courses


From initial product introduction to recycling and service cancellation, grasping the end-to-end experience lifecycle is a critical factor in the success of a product or service experience. Uncover expectations, pain points, and opportunities and translate these insights to design innovations.

What You Will Learn

  • What experience and journeys maps are
  • Experience mapping techniques and principles
  • Guidelines for integrating experience lifecycle thinking into your process
  • Possible experience mapping outcomes
  • How to use experience maps as a tool for organizational change
  • Hands-on experience utilizing mapping principles
Experience Mapping Training Outline

Introduction

  • Dissection of experiences
  • What makes an experience remarkable?

Experience and Journey Mapping

  • What it is, why to do it, when, by whom, how
  • Experience map components
  • Types of experience maps

Experience Mapping Research

  • Research techniques
  • Research analysis
  • Validating the map with users and customers

Visualizing and communicating maps

  • Layouts and delivery
  • Communication

Using Experience Maps in the Organisation

  • Experience mapping as an innovation technique
  • Breaking silos within the organization

Course duration

1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.



Experience Mapping
6 May

More Virtual courses

Is this training right for me?

We assume little awareness of the user experience & usability field. Our courses are appropriate for anyone working in the creation of digital products and want to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software applications like Photoshop or Axure.


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Cancellation Policy

Things don't always work out! After you register, if something changes and you have to cancel:

- 30 business days prior to the start date the fee is totally refundable minus a 5% administration fee.

- 20 business days prior to the start date is 50% refundable, plus a 5% administration fee.

- 10 business days before training start day, no refund. Acceptance of transfer of dates is at Akendi's discretion and may incur a nominal fee.

Also, we require a minimum of four participants for a course to go ahead.

In the unlikely event that we do not attain the minimum class size, we retain the right to cancel the course. If this happens, we will inform participants at least five business days before the course date and either issue a full refund or re-book your course to a later date, if preferred.


Training questions? See our FAQ section, contact training@akendi.com
or +1.416.855.3367 x0

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What past attendees have said

“Extremely useful for anyone thinking of going into the UX field.”

Participant,
Information Architecture

WE HAVE SUCCESSFULLY TRAINED OVER
3500
Practitioners in UX Design, Research & Testing
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Training questions? See our FAQ section, contact training@akendi.com
or +1.416.855.3367 x0

UX Certifications

User experience Designer™ (CXD™) Certification

User experience Researcher™ (CXR™) Certification

UX Training Courses

Intro to UX Design
& Experience Thinking
User Experience Research
Information Architecture
Interaction Design
Visual Design for UX
Experience Mapping
Service Design*
(can be part of CXD, ask us!)
Usability Testing
Days
  • 5
  • 5

UX Certifications

User Experience Designer™ (CXD™) Certification

This is our design program. Courses cover experience design to give the UX designer a deep and comprehensive understanding of a UX design process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exam.

User experience Researcher™ (CXR™) Certification

This is our research program. Courses cover research and testing to give the UX researcher a deep and comprehensive understanding of a UX research process and the knowledge to apply it.

This course includes 5 full days of training and a 3-hour certification exams.

UX Training Courses

Introduction to User Experience Design
& Experience Thinking
User Experience Research
Information Architecture
Interaction Design
Visual Design for UX
Experience Mapping
Service Design* (can be part of CXD, ask us!)
Usability Testing (2-days)
Days
  • 5
  • 5

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.