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Task Flow

What is Task Flow?

Task Flow refers to the sequence of steps or actions that users take to complete a specific task or goal within a product or service. It involves understanding the user's journey, from the initial entry point to the final outcome, and designing a streamlined and efficient flow that guides users through the process.

Why is Task Flow important?

Task flow is crucial in UX design as it ensures a seamless and efficient user experience by mapping out the logical steps users take to achieve their goals. By focusing on user needs and minimizing friction, task flow supports intuitive decision-making, error prevention, and iterative improvement, resulting in a satisfying and effective user journey. Understanding and optimizing task flow leads to user-centric designs that align with users' mental models, ultimately enhancing usability and driving user engagement and satisfaction.

How to use Task Flow?

Identify the specific tasks or goals that users are trying to achieve within your product or service. Map out the steps or actions that users need to take to complete each task, and analyze the flow for any potential pain points or obstacles. Simplify the flow by removing unnecessary steps, reducing cognitive load, and minimizing user input. Use clear and descriptive labels, instructions, and feedback to guide users through each step of the task flow. Test the task flow with real users to identify any usability issues or areas for improvement, and iterate on the flow based on user feedback.

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.