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What is Benchmarking?

In the context of User Experience (UX), benchmarking refers to the systematic process of comparing and evaluating the performance, usability, and satisfaction of a product, interface, or user journey against industry standards, competitors, or internal iterations. It involves collecting quantitative and qualitative data, analyzing metrics, and identifying areas for improvement to enhance the overall user experience and align with user-centered design principles.

Why is Benchmarking important?

Benchmarking provides a baseline for setting goals and targets for UX improvement. By comparing against established benchmarks, designers can establish specific objectives and track progress over time, ensuring that their design decisions align with the desired user experience outcomes. This process also helps organizations gain a competitive advantage. By evaluating their product's UX against competitors' offerings, companies can identify areas where competitors excel or fall short. This knowledge empowers them to focus on enhancing their own user experience and differentiating themselves in the market.

How to use Benchmarking?

Benchmarking supports a culture of continuous improvement in UX design. Regularly measuring and comparing performance allows organizations to identify trends, track changes, and foster an iterative process of enhancing the user experience over time. By continuously striving for better UX, organizations can increase user satisfaction, build customer loyalty, and ultimately achieve business success. In summary, benchmarking plays a crucial role in evaluating performance, guiding user-centered design, setting goals, gaining a competitive advantage, and driving continuous improvement, all contributing to better user experiences and increased user satisfaction.

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.