Our Virtual Users & Customers are AI-powered personas that simulate the attitudes, needs, and behaviors of your real users and customers. Whether you're in a strategy meeting or brainstorming session, engage with these personas to gather immediate feedback and align your business decisions with realistic user and customer perspectives.
We conduct comprehensive UX research—including user interviews, surveys, ethnographic studies, and behavioral analysis—to deeply understand user and customer needs, pain points, and behaviors.
We train AI models to simulate your users and customers, based on real research data and insights, not assumptions.
You define the focus areas; we tailor the Virtual Users & Customers to address them with research-backed perspectives.
As your services evolve, we conduct ongoing research and update the AI models to reflect new user and customer experiences.
You will benefit from our expertise in AI and UX research. You get:
Akendi were fantastic to work with. They brought a wealth of knowledge and expertise, working closely with our in-house development team to deliver valuable content and insights in a timely manner. I would really recommend them to anyone looking to develop products and services with a high quality user experience.
Experience thinking framework
Experience Thinking underpins every AI project we undertake. It recognizes users and customers as critical contributors to the design cycle. The result is powerful insights and intuitive AI solutions that meet real users' and customers' needs.
We train our AI personas using real insights from user and customer research—interviews, surveys, and behavioral data—so they reflect genuine attitudes, needs, and pain points. We also regularly update them with new findings to keep their responses sharp, relevant, and true to life.
They allow you to test ideas, gather feedback, and align strategies with realistic user and customer perspectives in real time, even during strategy meetings.
Absolutely! You can share a webpage, app, or prototype with one or more personas in our custom chat tool. This lets you discuss content, usability, and design, and get instant, realistic feedback—just as if you were talking to real users or customers. It’s perfect for validating ideas, testing changes, or exploring new features on the spot.
Yes! The tool is designed for multi-user access, so your entire team can engage with the personas whenever they need insights—whether during meetings, workshops, or individual work.
We accommodate different AI models (e.g., Anthropic, OpenAI, Mistral) and can deploy them in the cloud or on your private server, depending on your requirements.
Absolutely. Conversations are 100% confidential, and Akendi cannot retrieve or access any discussions your team has with the personas.
Yes! Our solutions are designed to complement your current processes, providing instant access to insights whenever you need them. Whether this is during meetings or when a team member requires feedback on the latest change to your website or app, our AI personas are on hand to provide immediate feedback.
Fees are tailored to your project scope and research needs. Contact us for a customized quote.
We work across sectors, from finance to healthcare, tailoring AI solutions to your specific needs.
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