Information Architecture Services


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Information Architecture

Help your users find the information they need, where they expect it.

Websites and web applications are more successful when users can quickly and easily find the information that’s relevant to them. Through information architecture (IA) development, we can ensure your site or app will satisfy users and help them successfully complete their tasks on any device.

Akendi information architecture

Experiences Defined

  • Pragmatic content organization and easy access to information for users.
  • Responsive information architectures for desktop & mobile experiences.
  • A scalable IA that’s easy to maintain as content changes.

How we do it Timing: 2 - 4 weeks

  • Understand the available user and customer research that directs the website’s users and their tasks. This may include user personas, user experience journeys, card sorting, experience mapping and more.
  • Map out an information architecture that enhances access to your content and ensures relevancy and usefulness.
  • Test the IA through reverse card sorting with real users and iterate the IA as required.
  • Translate the information architecture for various formats and experiences, including desktop, tablet, and mobile.
Akendi Information Architecture Akendi Information Architecture Akendi Information Architecture

What you get

Our research-based, user-oriented approach to information architecture development means that you’ll get:

  • A collaborative design process that ensures customer and end-user input is integrated into the IA development
  • A responsive and scalable information architecture for your website, portal, or web application
  • Early buy-in from stakeholders on your information hierarchy as you go into the interaction design phase

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Clients we've helped with experience design

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Clients we've helped with Experience Design





Finance & Insurance



Government & Public Service


York Region

Lakehead University





Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.