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Usability Review

Be guided by deep usability expertise.

When it’s not feasible or practical to test products and user experiences with users, a usability design expert can be the next best thing. During a usability review, we’ll rigorously analyze and evaluate your interface from a user experience (UX) perspective against our established usability principles.

Akendi ux usability testing & review

experiences validated

  • How does our digital product experience perform against usability principles?
  • Are we adhering to UX industry best practices?
  • What should we prioritize in our design to improve the usability?

How we do it Timing: 1 - 2 weeks

  • Consult with your stakeholders to understand the users, known challenges, and goals for the usability review.
  • Our UX team takes a task-based approach evaluate how the experience performs against industry usability principles and best practices.
  • We can review a wide variety of experiences including: websites, intranets, mobile apps, software, legacy systems and (medical) hardware devices.
  • The experiences we review range from in market systems to early prototypes, wireframes, various clickable formats or early product code.
  • We analyze the severity of usability issues found and recommend design improvements for your team to include in any redesign work.
Akendi ux usability testing & review Akendi ux usability testing & review Akendi ux usability testing & review

What you get

You’ll benefit from our deep experience in usability reviews, as well as our design perspective on how to make important improvements. You’ll get:

  • A clear report of our findings that makes it easy to understand and to communicate to your team and other stakeholders
  • Understanding of where your current experience design falls short, and the impacts of that
  • Clarity on what usability improvements to prioritize and why

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Explore other types of experience testing

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Clients we've helped with experience testing

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Clients we've helped with Experience Testing





Finance & Insurance




Government & Public Service


Treasury Board of Canada

York Region

Atlantic Lottery Corporation


Health Canada



Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.