Intranet Usability Testing Services

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Intranet Usability Testing

Launch your intranet with confidence, increase uptake, and reduce support calls.

A usable intranet portal can increase productivity and collaboration, delight users, and minimize support calls. We’ll work with you to conduct intranet usability testing that will give you confidence and direction as you design or re-design your intranet portal.

Akendi intranet usability testing

questions answered

  • Is our intranet easy to use?
  • Can our users easily find information, navigate, and complete tasks?
  • Will users enjoy it, connect with our organizational culture, increase their use?

How we do it Timing: 2 - 4 weeks

  • We’ll consult with your business stakeholders to understand needs and test goals for the intranet usability testing study.
  • We’ll develop the test protocol, recruit participants, and conduct the usability test sessions. This includes individual test sessions where we observe the user completing relevant tasks.
  • We will also analyze the test results and make them clear, actionable, and easy to communicate to others.
Akendi intranet usability testing Akendi intranet usability testing Akendi intranet usability testing

What you get

You’ll receive a comprehensive intranet usability testing report. It will validate your intranet portal’s performance in the hands of real users, and will include:

  • A full analysis of the quantitative and qualitative test data
  • The root causes of each usability issue found
  • Practical, prioritized design recommendations to improve the intranet user experience

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Clients we've helped with experience testing

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Clients we've helped with Experience Testing





Finance & Insurance




Government & Public Service


Treasury Board of Canada

York Region

Atlantic Lottery Corporation


Health Canada



Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.