Intranet Persona Research Services

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Intranet Persona Research

Keep your intranet users at the centre of intranet strategy and design.

An intranet can be a powerful enterprise tool for productivity, collaboration, and culture building – when employees feel good about using it. That’s the power of intranet personas! We’ll work with you to develop these personas that keep intranet users front-and-centre during the planning, design, and development of intranets.

Intranet Persona research

questions answered

  • Who are our intranet users and what are their information needs?
  • What are our intranet users’ characteristics & behaviours?
  • How do our intranet users’ needs change ovet time?

How we do it Timing: 2 - 4 weeks

  • Through in-depth workshops, we’ll collaborate with your internal stakeholders and staff to capture their insights into the current intranet usage and structure.
  • We’ll then conduct user research with your intranet users, gathering both qualitative and quantitative data through interviews, card sorting, and surveys – validating assumptions and gaining new insights.
  • Finally, we’ll create intranet personas that represent each type of intranet user in a highly visual, engaging way that captures the key characteristics of each persona type.
Akendi Intranet Personas Research Akendi Intranet Personas Research Akendi Intranet Personas Research

What you get

You’ll benefit from our deep experience as intranet persona researchers and designers. You’ll get:

  • A visualization of intranet personas that can be easily shared throughout your communications and development organizations.
  • This tangible reference keeps intranet users “real” and top-of-mind during strategy, design, and development activities.
  • Clarity on who your intranet users are, how they think, and what they need to complete tasks and achieve their goals.
  • Validation of assumptions about intranet users; clarity on their information demands; and new insights into opportunities to surprise, delight, and make them both more productive and more engaged in your organizational culture.

Learn more?

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Explore other types of experience mapping and persona research

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web personasWeb
mobile personasMobile
customer personasCustomer

Learn more?

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Clients we've helped with experience research

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Clients we've helped with Experience Research





Finance & Insurance

CRI Canada



Government & Public Service

NB Power

Service Canada

Grey County

University of Toronto


Health Canada

Canadian Digestive Health Foundation


Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.