Change Management in Design Services

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Change Management in
Experience Design

Create an innovative team culture focused on delivering exceptional experiences.

The experience that your customers and users have with your brand, product, content, or service unfolds over time. Through change management in digital transformations, we help your organization mature its research and design processes, culture, and operations toward delivering exceptional experiences. Again and again.

Akendi change management in user experience design

Driving innovation

  • Mature teams that deliver excellence in experience design
  • Processes, systems, and procedures to become driven by experience design
  • Embrace a culture of experience thinkers and doers

How we do it Timing: 3 - 5 weeks

  • Work with key stakeholders to understand the organizational strategy and vision, as well as the goals of the Change Management in Design initiative.
  • Audit the current fabric of experiences and journeys that various audiences have – customers, users, employees and business partners.
  • Audit maturity of current processes, governance, supporting systems and resources involved in creating experiences.
  • Develop a strategic transformation roadmap for your organization with associated measures of success, timeline, budgets, training, development and coaching.
  • Provide ongoing maturity monitoring through tactical consulting projects, yearly reporting and auditing of the experience delivery.
Akendi change management in user experience design Akendi change management in user experience design Akendi change management in user experience design

What you get

You’ll benefit from our well established Experience Thinking framework and that ensures we provide both strategic and tactical support throughout the process. You’ll get:

  • Clear insights into the current customer-user-service-product experience design process, and tangible benchmarks for improvement.
  • Powerful visualizations of the experience design processes, and a visual roadmap for change and progress which can be shared throughout the organization.
  • A comprehensive, big-picture view of Change Management for UX maturity that takes into account the organizational structures, processes, procedures, systems, and knowledge required to achieve lasting change.
  • Transparency and accountability through measurement and reporting on the impact of the change management initiative.
  • A true partner in Change Management for UX – we’re with you from initial research and strategic planning through the entire change management process.
  • Take the Experience Thinking Self-Assessment to gauge your organization’s experience design maturity.

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Clients we've helped with experience strategy

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Clients we've helped with Experience Strategy





Finance & Insurance



Global Analytics


Government & Public Service

NR Can

Treasury Board of Canada

York Region






Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.