Change Management in DesignOps Services

— Get in touch with us

Change Management in Design Ops

Create an innovative team culture focused on delivering exceptional experiences.

The experience that your customers and users have with your brand, product, content, or service unfolds over time. Through change management in digital transformations, we help your organization mature its research and design processes, culture, and operations toward delivering exceptional experiences. Again and again.

Akendi change management in user experience design

Driving innovation

  • Mature teams that deliver excellence in DesignOps
  • Processes, systems, and procedures driven by experience design
  • Embrace a culture of experience thinkers and doers

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Clear insights into the current customer-user-service-product experience design process, and tangible benchmarks for improvement.
  • Powerful visualizations of the experience DesignOps processes, and a visual roadmap for change and progress which can be shared throughout the organization.
  • A comprehensive, big-picture view of Change Management for UX DesignOps maturity that takes into account the organizational structures, processes, procedures, systems, and knowledge required to achieve lasting change.
  • Transparency and accountability through measurement and reporting on the impact of the change management initiative.
  • A true partner in Change Management for UX DesignOps – we are with you from initial research and strategic planning through the entire change management process.
  • Ask us about the Experience Thinking Self-Assessment to gauge your organization’s UX DesignOps maturity.
Akendi

How we do it

  • Work with key stakeholders to understand the organizational strategy and vision, as well as the goals of the Change Management in DesignOps initiative.
  • Audit the current fabric of experiences and journeys that various audiences have – customers, users, employees and business partners.
  • Audit maturity of current processes, governance, supporting systems and resources involved in DesignOps.
  • Develop a strategic transformation roadmap for your organization with associated measures of success, timeline, budgets, training, development and coaching.
  • Provide ongoing DesignOps maturity monitoring through tactical consulting projects, yearly reporting and auditing of the experience delivery.
Akendi change management in user experience design Akendi change management in user experience design Akendi change management in user experience design

What you get

You’ll benefit from our well established Experience Thinking framework and that ensures we provide both strategic and tactical support throughout the process. You’ll get:

You’ll benefit from our well established Experience Thinking framework and that ensures we provide both strategic and tactical support throughout the process. You’ll get:

  • Clear insights into the current customer-user-service-product experience design process, and tangible benchmarks for improvement.
  • Powerful visualizations of the experience DesignOps processes, and a visual roadmap for change and progress which can be shared throughout the organization.
  • A comprehensive, big-picture view of Change Management for UX DesignOps maturity that takes into account the organizational structures, processes, procedures, systems, and knowledge required to achieve lasting change.
  • Transparency and accountability through measurement and reporting on the impact of the change management initiative.
  • A true partner in Change Management for UX DesignOps – we are with you from initial research and strategic planning through the entire change management process.
  • Ask us about the Experience Thinking Self-Assessment to gauge your organization’s UX DesignOps maturity.

Learn more?

Contact us here

Explore other experience transformation services

Virtual design teamVirtual
Design Team
Customer Journey MappingCX Journey
Mapping
custom ux trainingWorkshops
& Training
customer personasService
Design

Learn more?

Contact us here


Clients we've helped with experience strategy

View clients


Clients we've helped with Experience Strategy

Telco

Blackberry

Telus

Rogers

Finance & Insurance

Interac

RBC

Global Analytics

Aviva

Government & Public Service

NR Can

Treasury Board of Canada

FortisBC

OTPP

Healthcare

Humanware

CDHF

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.