Digital Transformation Change Management in Design Ops
Change Management in Design Ops
Create an innovative team culture focused on delivering exceptional experiences.
The experience that your customers and users have with your brand, product, content, or service unfolds over time. Through change management in digital transformations, we help your organization mature its research and design processes, culture, and operations toward delivering exceptional experiences. Again and again.
Driving innovation
- Mature teams that deliver excellence in design ops
- Processes, systems, and procedures to become driven by experience design
- Embrace a culture of experience thinkers and doers
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- Clear insights into the current customer-user-service-product experience design process, and tangible benchmarks for improvement.
- Powerful visualizations of the experience design processes, and a visual roadmap for change and progress which can be shared throughout the organization.
- A comprehensive, big-picture view of Change Management for UX maturity that takes into account the organizational structures, processes, procedures, systems, and knowledge required to achieve lasting change.
- Transparency and accountability through measurement and reporting on the impact of the change management initiative.
- A true partner in Change Management for UX – we’re with you from initial research and strategic planning through the entire change management process.
- Ask us about the Experience Thinking Self-Assessment to gauge your organization’s experience design maturity.
How we do it
- Work with key stakeholders to understand the organizational strategy and vision, as well as the goals of the Change Management in Design initiative.
- Audit the current fabric of experiences and journeys that various audiences have – customers, users, employees and business partners.
- Audit maturity of current processes, governance, supporting systems and resources involved in creating experiences.
- Develop a strategic transformation roadmap for your organization with associated measures of success, timeline, budgets, training, development and coaching.
- Provide ongoing maturity monitoring through tactical consulting projects, yearly reporting and auditing of the experience delivery.
What you get
You’ll benefit from our well established Experience Thinking framework and that ensures we provide both strategic and tactical support throughout the process. You’ll get:
You’ll benefit from our well established Experience Thinking framework and that ensures we provide both strategic and tactical support throughout the process. You’ll get:
- Clear insights into the current customer-user-service-product experience design process, and tangible benchmarks for improvement.
- Powerful visualizations of the experience design processes, and a visual roadmap for change and progress which can be shared throughout the organization.
- A comprehensive, big-picture view of Change Management for UX maturity that takes into account the organizational structures, processes, procedures, systems, and knowledge required to achieve lasting change.
- Transparency and accountability through measurement and reporting on the impact of the change management initiative.
- A true partner in Change Management for UX – we’re with you from initial research and strategic planning through the entire change management process.
- Ask us about the Experience Thinking Self-Assessment to gauge your organization’s experience design maturity.
Learn more?
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Clients we've helped with Experience Strategy
Blackberry
Telus
Rogers
Finance & InsuranceInterac
RBC
Global Analytics
Aviva
Government & Public ServiceNR Can
Treasury Board of Canada
FortisBC
OTPP
HealthcareHumanware
CDHF
XSensor
