Customer Communications Services

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Customer Communications

Reinforce your brand and enhance customer loyalty with integrated customer communications.

Authenticity and consistency raise brands above the average. We love to work with companies and organizations to ensure their customer communications materials are integrated, supporting and reinforcing brand, mission, and vision.

Akendi customer communication designers

Experiences defined

  • Ensure that our brand promise is conveyed through all we do
  • A visual approach will best reach our audiences and communicate our brand
  • Our communications materials that captivates and influences customers

How we do it Timing: 1 - 4 weeks

  • We begin with workshops involving senior stakeholders to define or crystalize the brand, vision, mission, and objectives.
  • Together, we’ll ensure that there’s a clearly articulated platform for the brand’s voice, tone, look and feel.
  • If required, we’ll conduct customer research to understand current perceptions of the brand, and a competitive review of the context of your brand identity within the marketplace.
  • Review of several concepts for how the strategy can be uniquely and creatively expressed, whether it’s through a brochure, newsletter, direct mail, or other materials.
  • We see the project through to final production and rollout.
Akendi customer communication designers Akendi customer communication designers Akendi customer communication designers

What you get

Your stakeholders will appreciate our collaborative design process and the opportunity to understand the creative process. You’ll get:

  • The opportunity to clearly articulate the brand promise, vision, and mission.
  • Clarity on the customer’s experience with your brand and communications materials, within the context of the marketplace.
  • An authentic creative expression of your brand no matter what the customer communications vehicle is.
  • A strategic creative system to leverage when developing all future customer communications.

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Clients we've helped with experience design

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Clients we've helped with Experience Design





Finance & Insurance



Government & Public Service


York Region

Lakehead University





Our approach
Our Experience Thinking™ process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.