Customer Experience Competitive Landscape
Competitive Landscape Analysis
Innovate and differentiate based on the current experience landscape
Leaders lead! We’ll help you do that by uncovering your best opportunities to innovate and differentiate. Our competitive landscape analysis will show you how the experience you offer compares to others in your market space.
Experiences planned
- Our unique strengths that our customers care most about?
- How does our customer experience measure up against others?
- What can we do to increase customer engagement?
Ready for a free consultation?
+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)
contact@akendi.com
What you get
- Quantitative information about the current competitive landscape.
- New, current insights into the experience that your your competitors – and your own organization – offer to customers.
- A detailed competitive landscape map, analysis and recommendations with high-impact visual summaries that are easy to communicate to all stakeholders and decision makers.
How we do it
- Consult with your stakeholders to understand the vision and business goals for the competitive landscape analysis.
- Plan the best research approach and conduct the analysis.
- Conduct complementary research where valuable, such as customer experience mapping, journey mapping, and customer research.
- Analyze the data from the customer’s viewpoint, rank your performance against competitors, and show you where you can innovate.
What you get
With our evidence-based, customer-focused approach to competitive landscape analysis, you’ll get:
With our evidence-based, customer-focused approach to competitive landscape analysis, you’ll get:
- Quantitative information about the current competitive landscape.
- New, current insights into the experience that your your competitors – and your own organization – offer to customers.
- A detailed competitive landscape map, analysis and recommendations with high-impact visual summaries that are easy to communicate to all stakeholders and decision makers.
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Clients we've helped with Experience Strategy
Blackberry
Telus
Rogers
Finance & InsuranceInterac
RBC
Global Analytics
Aviva
Government & Public ServiceNR Can
Treasury Board of Canada
FortisBC
OTPP
HealthcareHumanware
CDHF
XSensor
